Binu John

Experience

• 

  Amazon

  Mar 2023 - now

  SPS - CSAC, L3

  Act as the primary point of contact for third-party sellers on the Amazon platform.Research detail page discrepancies and assist sellers with display corrections and direct additional questions to appropriate departments. Studied a manufacturing flow & developed a corrective action plan to improve Quality problems using Pareto concept & also performed trend analysis.Work directly with Fulfillment Centers in the US & Canada identifying repeat defects that are actionable & preventable for potential future customers. Analyze and implement strategies to address supply chain disruptions various tools like TTR (Time to Respond).Identify Seller/Vendor and Associate success barriers, provides solutions, and drives change through business improvement initiatives. Driven opportunities for efficiency through daily floor observationsDeliver high-quality support to sellers, escalating complex issues when necessary.Contributed to a quality improvement process project focusing on tickets and the Paragon system. Show less