Chantell Bothma

Experience

• 

  Medi-Cross Pharmacy

  Dec 2006 - Sept 2008

  Cashier
• 

  Medi-Rite Pharmacy

  Sept 2008 - Oct 2012

  • Pharmacist Assistant Post Basic

    Sept 2008 - Oct 2012

  • Pharmacist Assistant Basic

    Sept 2008 - Oct 2012

  • Pharmacist Assistant Learner Basic

    Sept 2008 - Oct 2012

  • Pharmacist Assistant Learner Post Basic

    Sept 2008 - Oct 2012
• 

  Dis-Chem Pharmacy

  Oct 2012 - Jul 2014

  Pharmacist Assistant Post Basic
• 

  Universal Health Care

  Jul 2014 - Mar 2015

  Pharmacist Assistant Post Basic
• 

  Bonitas

  Mar 2015 - Jun 2016

  Senior Pharmacist Assistant Post Basic
• 

  Pharmacy Direct

  Jun 2016 - now

  • Responsible for the operations lead of a team and for delivery of overall operational metrics and sales targets• Maintain regular engagement with key client contacts in line with client expectations• Ensure delivery of client KPIs and sales targets including day to day service levels, customer experience, quality measures and compliance measures • Responsible for the development of the operational talent pool by optimising the skills of the existing team, in partnership with our internal recruitment teams to attract the very best external talent• Ensure well-defined communication and engagement model in place to ensure all teams understand the performance of the business and also that they understand the needs of their teams • Successfully deliver and manage peak trading period in the retail industry • Responsible for operational performance of the client areas and for exceeding targets of all required metrics • Identify and implement operational best practice through interaction with the wider team • Motivate and performance manage operations managers to ensure delivery of overall targets and business plan• Selecting, effectively managing and coaching operations managers • Execute a well-defined communication and engagement model in place to ensure all of their teams understand the performance of our business and also, that they understand the needs of their teams • Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison within key work stream • Identifying and highlighting further opportunities for services and process improvements essential experience and skills extremely strong call centre management experience is essential to be a success in this role • Setting and reviewing quality performance standards • Setting and reviewing of organisational / productivity objectives in line with the commercial contract Show less • Planned operations to meet legislative requirements and operationally set service level standards • Developed operational plans supporting and being supported by peer teams• Optimized core operational processes and internal supply chain• Ensured appropriate and active communication with all role players and stakeholders• Identified areas of risk and implement controls and maintain good governance• Was accountable for the allocated cost center budget and variances• Was accountable for team performance to ensure delivery to agreed standards and objectives Show less

  • Senior Manger Dispensary Operations

    Mar 2020 - now

  • Private Dispensary Manager

    Sept 2018 - Mar 2020

  • Portfolio Manager

    Jun 2016 - Sept 2018