Experience

• 

  Elettromarket giulianelli

  Oct 1999 - Oct 2003

  Management assistant

  I have been helping intermittently - during my studies - with the family business managed by my father (a home appliance shop). I was mainly responsible for accounting, placing and tracking of orders, delivering of products to customers

• 

  Esercito italiano - italian army

  Nov 2003 - Sept 2004

  Corporal - italian army

  I served in the Italian Army for the mandatory period of 10 months. During this period, I was eventually promoted to the rank of Corporal due to my discipline and respect of order and hierarchy. I served in three different towns (Scandicci, San Piero a Grado, Grosseto).

• 

  Camping cieloverde

  Jun 2005 - Aug 2005

  Front desk staff

  I worked as a front desk clerk for a 4-Star camping village called “Cieloverde” for the summer season of 2005. My main goal was to put into practice my multilingual skills on a daily basis.

• 

  Maresi

  May 2006 - Sept 2006

  Front desk staff

  I worked as a front desk clerk for a 4-Star tourist village called “Maresi” for the summer season of 2006. My main goal was to put into practice my multilingual skills on a daily basis. I however did not envisage a career in the hotel industry.

• 

  Covertek s.r.l.

  May 2007 - Dec 2007

  Management assistant

  I was the manager’s personal assistant in this case. The company was building industrial covers and also investing in renewable energy (mainly solar energy)

• 

  Elettromarket giulianelli

  Jan 2008 - Jun 2012

  Sales manager

  I was responsible for implementing and managing a website platform in order to promote the family business and expand the customer base. I was also responsible for implementing retention campaigns and strategies. Finally, I was responsible for on-site sales.

• 

  Digioutsource

  Jul 2012 - now

  I am promoted to Risk and Fraud Operations Manager. As such, I am responsible for the daily operations, long-term strategy and performance of the risk and fraud teams across all brands serviced by my employer. I am promoted to the role of Fraud Operations Manager - All Brands. As such, I am responsible for fraud mitigation across all brands serviced by the employer. I am appointed to the role of Manager for the Risk Team as well as the Fraud Team, across one Brand services by my employer While retaining the role of Service Manager for Risk 24/7, the Operational Compliance Team has been added to my portfolio as of April 2020. The Team consists of agents which also constitute the highly specialized GDPR team within the Compliance space As a Risk Service Manager, I am responsible for the management of six teams which operate on a 24/7 basis and service one renowned Brand. Main purpose of the Risk teams is to mitigate business risk by performing reviews on purchases and withdrawals, ensuring compliance with policies such as name mismatches and exclusion-related incidents as well as verification / activation of accounts in line with AML / KYC requirements. I am appointed to Fraud Team Lead. Beside people management, my main tasks are: fraud detection and prevention, chargebacks management, clearing of funds for payment, AML-related investigations, DPAs (liaising with banks and processors), reporting, drafting or reviewing of processes and procedures, training and supervising. As an Operational Compliance Specialist, I was in charge of regulatory compliance with regards to multiple regulated markets within the Eurozone. Furthermore, I was in charge of implementing AML / KYC checks and policies across all markets ( both regulated and non-regulated) As a Fraud investigator, I was responsible for online fraud detection and prevention as well as for regulatory compliance. I was specialized in specific European markets and their regulatory framework. As a CRM, I was to manage the entire database of customers for the Italian market. Furthermore, I was responsible for reactivation and retention campaigns as well as for management of high level (regional VIPs) customers. As a CSC host, I was to attend customers’ queries via online chat, email or phone call. I was as proficient with inbound as with outbound. My target was the Italian market

  • Risk and Fraud Operations Manager

    Dec 2023 - now

  • Fraud Operations Manager

    Nov 2021 - Nov 2023

  • Risk and Fraud Manager

    Aug 2020 - Nov 2021

  • Risk and Compliance Service Manager

    Apr 2020 - Aug 2020

  • Risk Service Manager

    Apr 2019 - Mar 2020

  • Fraud Team Lead

    Mar 2018 - Mar 2019

  • Operational Compliance Specialist

    Oct 2016 - Feb 2018

  • Fraud Investigator

    Dec 2014 - Sept 2016

  • Customer Relationship Marketer

    Mar 2013 - Nov 2014

  • CSC host - Italian

    Jul 2012 - Feb 2013