Experience

• 

  Cyber internet services (pvt) ltd.

  Jan 2005 - Jan 2010

  DSL Operations all the operation work on physical & data link layer from customer premises up to E1 installation at NOC of company covering all mediums,network & equipments, DSL Operations all the operation work on physical & data link layer from customer premises up to E1 installation at NOC of company covering all mediums,network & equipments,

  • Sr TAC OFFICER

    Jan 2008 - Jan 2010

  • Sr TAC OFFICER

    Jan 2005 - Jan 2008
• 

  Cyber internet services

  Jan 2013 - now

  Sr TAC OFFICERr (DSL Operations - Karachi)Cyber Internet Service Provider (Pvt) Ltd.Headoffice - Karachi - PAKISTAN● Administration & Operation Incharge of DSL Field Team Karachi to keep track of fault resolution.● Managing DSLAMs using NMS/web interface/physically as applicable● Initializing & routing the PVC's for different kind of connection modes like PPPoE, PPPoA, IPoA, Cross Connect (etc) and troubleshooting the modem synchronization problems.● Managing consumer/corporate DSL deployments with provided solution as per scope of work.● Provision of sufficient information to 2nd line support for operational activities● Pin To Port Map Management (Port Assignment, Configuration, Release) for activations and terminations on DSLAMS.● Proactive fault diagnose and rectification● Manage DSL Customers change request as per SOP and threshold time● Monitoring all NWD Huawei/Paradyne/Siemens DSLAMs.● Bandwidth traffic controlling for all the customers Nation Wide.● Leading preventive maintenance of DSL Access Network as per the provided plan Show less Responsibilities:• Responsible for Incident and Escalation Management in DSL Infrastructure through NMS application.• Troubleshooting expertise on DSLAMs (Huawei, Siemens EM hiX 5300 & Paradyne)• Provide level 1 support to field operations in outages.• Responsible for field operations management and provide assistance on fault diagnosing as well as root causes analysis.• Management of new DSL corporate/enterprise deployments and bandwidth upgradations.• Responsible for traffic management through real-time traffic monitoring and control.• Responsible for network performance monitoring and alert Performance Management Department of service degradation.• Implementation of Inter-branch connectivity of Data circuits.• Troubleshoot WAN connectivity problems of corporate clients across the country. Show less

  • SENIOR EXECUTIVE Inventory & Material Controller

    Jan 2015 - now

  • DSL Field Team

    Jan 2013 - now
• 

  Stormfiber

  Jan 2016 - now

  Inventory & material controller at storm fiber

  Responsibilities• Forecasts and provides volumes buys information to the vendor relations team. Assists in placing large bulk buy orders.• Performs inventory parameters optimization and sets service level policy.• Analyzes inventory management parameters at hub and branch levels.• Reviews product lifecycle and stocked offer management. Reviews stock shortage analysis. Identifies overstock and alerts product managers. Collaborates with vendors to optimize the supply chain process.• Enforces proper implementation and application of company policies and procedures in general, but specifically those regarding replenishment practices.• Monitor inventory availability to ensure KPI targets are being met.• Manages inventory and procurement levels in line with annual budgets.• Review sale forecasts to ensure we meet customer targets.• Manage substitutions/supersedes in Gains.• Manage portal reviews in Gains.• Facilitates promotions as defined by the vendor managers from the divisions.• Manage new programs/items in Gains.• Supply reports and documentation to vendor managers of the divisions as required.• Stock file reviews with Branches (y/n, new items, A, B, C…demand changes, non-stock items….• Replenishment path review/Network flow optimization.• Surplus review and management.• Determine IF write-offs are required.• Surplus inventory analysis and inventory returns in order to meet or exceed surplus inventory target. Coordinate and organize product returns in relation to vendor managers.• Better buy forecasts as required. Show less