GYAN BHASKARAM

Experience

• 

  Infosys

  Dec 2009 - Sept 2018

  Senior Associate Consultant

  • High-energy, focused IT professional with 8+ years of experience (3 years of Client Site exp.) in Application Management, Production Support, Transition (Offshore/Onshore) for Financial services in Legal and Compliance domain.• Extensive experience on Incident, Problem and Release Management.• Resolving incidents and requests after carrying out detailed investigation, escalate incidents and/or requests to development team as appropriate, address IT specific problems through root cause analysis, carry out change deployments in production, plan, implement and track status of key BCM events and participate in continuous service improvement initiatives.• Strong stakeholder management skills with main focus on continuous service improvement, consistent delivery and stability of production.• Expertise in providing technical and process leadership to multiple teams & projects to help ensure applications are integrated and adhered to defined principles & standards.• Proficient in managing high-severity incidents to ensure service availability with minimal delay and impact towards ensuring smooth operations of an infrastructure environment• Capabilities in extending high-end technical support on various servers and ensuring high operational efficiency; rendering services as an escalation gate to resolve critical issues of the team members• Managing entire operational support (planning, implementation, & configuration) with a view to achieve business objectives and ensuring optimum utilization of available resources; managing onsite/offsite support and incident analysis and solutions• Working closely with customers on the technical requirements to provide solutions; identifying requirements including details vital for service definition using technology solution document • Collaborating with the client onsite /business users for new requirement and for their BAU; facilitating discussions on real business cases with the client & their business users Show less

• 

  UBS

  Sept 2018 - Apr 2021

  Associate Director
• 

  Deutsche Bank

  Apr 2021 - now

  • Vice President

    Apr 2024 - now

  • AVP

    Apr 2021 - Mar 2024