Abel De La Cruz

Experience

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  Convergys

  Aug 2009 - Oct 2015

  Customer Service Representative
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  AT&T

  Apr 2012 - Sept 2012

  Customer care
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  Nearshore Call Center Services

  Jan 2016 - Apr 2016

  Customer Service Representative
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  Peace Corps

  Apr 2016 - Dec 2020

  - Represent agency within various economic and social organizations- Support Program Manager on clerical tasks.- Support Program Manager and Tech Trainer on training sessions.- Support Program Manager on corrections and translations of training manuals.- Identify and develop sites for incoming volunteers.- Prepare Site packets with all necessary information about assigned communities for each volunteer.- Implement life skills workshops, substance abuse treatment programs, behavior management programs, youth services programs and other community programs. - Assist in evaluating the effectiveness of programs implementation by tracking community members' behavioral changes and responses to interventions- Supervise and support volunteers and their community work.- Maintain contact with other social service agencies and health care providers involved with counterparts to provide information and obtain feedback on clients' overall progress- Represent agency, or delegate representatives to act on behalf of the organization, in negotiations or other official functions. Show less - Develop action plans, provide expertise in response to volunteers/ Program Specialists needs, and support project teams.- Support Program Specialist on clerical tasks.- Assist staff with administrative or technical problems- Plan, develop and organize the policies and procedures of these establishments- Assist volunteers to sort out options and develop plans of action while providing necessary support and assistance.- Manage mail system for volunteers- IT Back-up- Administrative Assistant Back-up- Program Specialists’ Back-up (3 Programs)- Register incoming medication bought by the Medical Unit.- Register and process all volunteer’s vacation requests Show less

  • Community Economic Development Program Specialist

    Apr 2018 - Dec 2020

  • Program Assistant

    Apr 2016 - Apr 2018
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  USAID

  Dec 2020 - now

  Program Management Specialist - Strategic Information Field Officer

   Agreement Officer's Representative overseeing and managing federal contracts and agreements . Oversee the planning, execution, and completion of HIV projects within deadline and budget constraints. Developed comprehensive project plans, outlining scope, goals, deliverables, timelines, resource allocation, and risk management strategies. Fostered collaboration, and guide partners to achieve project milestones.  Tracked record of successfully managing project budgets, ensuring cost-effectiveness, and optimizing resource utilization. Identified project risks, developing mitigation plans, and implementing proactive measures to minimize disruptions and ensure project success. Implemented robust quality assurance processes to ensure project deliverables meet or exceed quality standards. Developed and implemented results-based management systems to track project progress and impact. Collaborated with project teams, partners, and beneficiaries to ensure a holistic approach to M&E activities. Conducted regular sites supervision visits to identify and address data quality issues. Led training sessions and workshops to build the capacity of project staff and partners in M&E methodologies. Committed to staying abreast of evolving M&E methodologies and best practices. Implemented continuous improvement strategies to enhance the effectiveness and efficiency of M&E processes. Lead technical program updates at interagency PEPFAR meetings and within USAID proposing detailed technical adjustment to improve program performance. Show less