Caroline Julmy

Experience

• 

  La Maison du Fromage

  Dec 2009 - Oct 2015

  Sales Assistant

  Customers Advice and Service in the shop and over the phoneRunning of the daily operations of the shop, including opening and closingSalesTraining of new team membersManagement of the shop in owner's absence

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  Relais Villa D'Amelia

  Jul 2013 - Nov 2013

  Front of House Operations Executive

  Front Desk supportRooms and Restaurant ReservationsConcierge ServicesFood & Beverage Operations (1* Michelin)

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  AEL SA

  Aug 2015 - Aug 2015

  Housekeeper

  Housekeeping and Maintaining of large office building

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  Richemont

  Oct 2015 - Jun 2016

  Operator

  Reception, packaging, SAP registration, storage, and security of valuable items

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  Université de Fribourg - Universität Freiburg

  Aug 2016 - Jul 2017

  Personal Assistant

  Academic support & coachingPlanning and teaching the tutorial class (3h/week, 100+ students)Lecture organisation, preparation and logistics Support in the organisation of external guest lectures

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  TAG Heuer

  Mar 2018 - Apr 2018

  Hostess

  Motor Show Geneva & TAG Heuer Boutique Geneva- Presentation and Promotion of TAG Collections and Watches- Clients orientation, advice, and sales

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  The Doyle Collection

  Jul 2018 - Dec 2020

  Duty Manager - ensure the smooth running of the operations and support all teams to ensure a high level of service in line with LQA-StandardsVIP Management - Arrival experience, Room allocation, AmenitiesGuest liaison - Responsible for guest satisfaction at all times, complaint management and compensationFeedback Management - timely response, inter-departmental communication and plan of actionDevelopment and implementation of various hotel projects - Loyalty recognition; Magic Moment ProgramSupport to the Food & Beverage operations Show less

  • Post Covid-19 Reopening Team

    Jul 2020 - Dec 2020

  • Assistant Guest Relations Manager

    Sept 2019 - Dec 2020

  • Guest Relations Executive

    Jan 2019 - Aug 2019

  • Front Office Receptionist

    Jul 2018 - Dec 2018
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  Eden Spiez

  Apr 2021 - Apr 2022

  Ensure smooth running of the Reception & Concierge operationsGuest experience - Arrival experience, stay management, inter-departmental communicationSales & Marketing - sales improvement, close collaboration with Marketing, analyse and optimisation of the strategyTeam ManagementAdministrative duties - billing & banking, bookings & sales optimisationBusiness Management - departmental business overview, active contribution to the business strategy

  • Front Office Manager

    Aug 2021 - Apr 2022

  • Assistant Front Office Manager

    Apr 2021 - Jul 2021
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  Hotel Schweizerhof Bern & Spa

  Apr 2022 - Jan 2025

  Quality Manager - evaluate, develop and implement improvement projects to enhance the overall high-level customer experience in every department, training and monitoring of the quality in line with LQA-Standards in all departmentsGuest liaison and Complaint Management on site and in feedback Feedback Management - timely response online, inter-departmental communication and internal plan of actionDuty Manager - ensure the smooth running of the operations and support all teams to ensure the highest quality and level of service Show less

  • Head of Sustainability

    Oct 2022 - Jan 2025

  • Quality & Duty Manager

    Apr 2022 - Jan 2025
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  Ville de Fribourg - Stadt Freiburg

  Dec 2024 - now

  Event Project Manager

  Creating a unique experience in the city of Fribourg during the 2026 Ice Hockey World Championship.- Concept of festive and thematic decoration of the city- Development of a programme of activities and events during the championship- Establishing local and regional partnerships in sport, gastronomy, tourism, hospitality and other sectors- Coordinating and leading internal and external meetings