Philip Daniels

Experience

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  Historic England

  Aug 2006 - Aug 2008

  ICT Technical Officer

  - Intranet Redesign Project and Desktop Refresh Project, SharePoint 2003 Implementation and Remote Computing Project - Technical Support- Training groups of editors to use the Intranet CMS and SharePoint- Using SQL in support of the Desktop Refresh Project, creating queries to extract user requirement data, to present as reports to the logistics manager.- Writing documentation for Intranet CMS, both technical and non-technical including the creation the staff training manual- Presentations to inform Business Managers to advise on new technologies. Show less

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  Capita Education Services

  Aug 2008 - Jan 2009

  Application Support Analyst

  - Customisation of large software application, often with bespoke requirements by clients- Taking and organising cases from customers, from initial call through troubleshooting and solutions- Investigating software errors and raising fix or change requests- Training for Consultancy with education establishments- Working with a range of systems, from basic Windows implementations to bespoke hardware setups and software

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  Belfast Health and Social Care Trust

  Jul 2009 - Jan 2010

  Field Engineer

  IT Field Support for NHS Staff- Troubleshooting and maintenance of Hardware and Software systems- Management of customer expectations and requirements- Handling systems containing sensitive or personal information

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  Citi

  Aug 2011 - now

  • SRE lead, responsible for building tools, automation and monitoring systems for Citi’s Institutional Clients Group• Leading team driving data strategy and actionable insight-based reporting• Adoption and deployment of tools for traditional infrastructure and OpenShift cloud • Application Support team manager of ~8 people• Lead and influenced continual service improvement for multiple applications and partners Application Support Engineer for Citibank accounting applications. - Supporting Windows and Unix systems, Oracle and SQL databases, and Abinitio.- Creating applications to improve support, including Windows GUI based, web based, and windows services, using VB.NET and C#. - Application Support Engineer for Citibank accounting applications. - Supporting Windows and Unix systems, Oracle and SQL databases, and Abinitio.- Creating applications to improve support, including Windows GUI based, web based, and windows services, using VB.NET and C#.

  • SVP: Global Capabilities and Technical Recognition Lead

    Jan 2022 - now

  • Engineering Capabilities Lead

    Jul 2020 - Jan 2022

  • Senior Site Reliability Engineer

    Aug 2018 - Jul 2020

  • Application Support Manager

    Sept 2015 - Aug 2018

  • Senior Application Support Analyst

    Jan 2014 - Sept 2015

  • Intermediate Application Support Analyst

    Aug 2011 - Jan 2014