Dillinger Carson

Experience

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  Palace Entertainment

  May 2012 - Sept 2018

  -Oversaw department hiring, scheduling, audits, trainings, and disciplinary actions when necessary-Supervised over 20 First Aid/EMT Department employees-Responsible for purchasing, repairing and replacing inventory-Implemented safety regulations and policies within the company and facility-Mandated Worker Compensation case files for guest and staff-Filing and maintaining confidential medical documents and incident files-Provided emergency services to guests and staff Show less -Handled escalated customer complaints and concerns; Accessed, evaluated, and provided solutions to conflict-Supervised staff of over 325 employees and delegated responsibilities to ensure performance; Resolved employee conflicts through mediation; Hired and terminated employees-Trained and mentored 13 leads and 3 supervisors-Lead and planned all employee trainings totaling over 250 hours; Performed daily employee audits-Compiled and categorized department records; reviewed and organized employee paperwork (job applications, training documents/licenses, medical forms, and workers comp)-Created and maintained spreadsheets for facility safety records, daily inspection and maintenance records-Coordinated with 5 other departments daily to secure efficiency and compliance to company policy and safety standards; Collaborated with other department heads to ensure company success Show less

  • Department Supervisor Emergency Medical Tech

    May 2018 - Sept 2018

  • Department Supervisor Customer Experience

    May 2012 - Sept 2018
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  Chaffey College

  Aug 2013 - Dec 2015

  Administrative Assistant

  -Executed clerical operations including documentation & records management, delivering 200 files in a one-month window-Facilitated setup of nursing simulation technology to 10 cohorts, providing students with the appropriate equipment and tools, resulting in a reduction in setup time and assisted students with furthering their education-Coordinated with 5 staff & 30 faculty members to deliver required technical support, ensuring successful launch of 2 new programs, improving student retention and progress-Responsible for organizing new inventory and handling donations to hospitals in need of emergency equipment-Ensured cleanliness and safe working conditions of a medical lab by organizing and restocking supplies-Facilitated weekly preparation sessions with nursing staff to track required student learning hours and maintain student files Show less

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  Care Ambulance Services, Inc.

  Mar 2017 - Jan 2018

  Emergency Medical Technician
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  Target

  Jun 2018 - Jul 2022

  Human Resources

  -Worked with HR, store, and district management to address and recruit for specific talent and staffing needs for each area of the business; this includes understanding employee needs and ensuring the right mix of experience, while improving work culture and diversity-Partnered with upper management to analyze the store's goals and trends that impact and drive business results and employee relations-Trained over 200 employees on providing guest-oriented services through customized inservices; Supported the training needs of the store's sales force and advocated for continuous learning and development-Acted as an expert resource for scheduling systems and pay practices-Served as an open door by listening to team members and collaborating with appropriate leaders to take action as needed-Deliver on all Human Resources operational and cyclical programs such as onboarding, new hire orientation, pay and benefits.-Demonstrate a culture of ethical conduct, safety and compliance Show less

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  Aqua-Tots Swim Schools

  Aug 2022 - now

  Guest Service Associate Team Lead

  -Cultivated relationships with members to generate referrals & increased enrollment through specific key strategies, boosting lesson sales-Greeted, scheduled and managed daily appointment of over 200 customers, resulting in an increase in customer satisfaction and retention resulting in a review score of 4.9 out of 5-Engaged in educating prospective families on the program amenities & services through engaging briefings and Q&A sessions-Lead training sessions to remain up-to date with new technologies and program procedures-Enforced and monitored company policies and standards with employees and customers-Streamlined back of house procedures to ensure a safe and secure environment for 50+ children daily, resulting in no incidents logged-Guided parents on preventive safety measures and regulations, resulting in 95% adherence to child safety protocols Show less