Ángela Guardia Jiménez

Experience

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  Inditex

  Oct 2014 - Aug 2017

  Sales Assistant - Footwear merchandiser

  - Actively boosted sales through exceptional customer service, collaborated in team efforts to achieve 100% sales targets.- Creatively organising footwear products in a way that leads customers to purchasing goods.

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  Google

  Sept 2017 - Sept 2017

  Content Analyst (Spanish Market) - Arvato Financial Solutions

  - Enhancing clients' benefits by evaluating and refining Google AdWords advertising content with exceptional attention to detail.- Consistently over-achieving 100% targets while reviewing, correcting, and editing adverts to meet linguistic and typographic criteria for client satisfaction.

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  Google

  Jan 2018 - Jun 2018

  Senior Content Analyst - Workflow Lead; Arvato Financial Services

  - Overseeing a team of agents and taking charge of team workflow, managing their performance, monitoring leaves, performance trends, adjusting targets for optimal results and ensuring daily productivity goals are met.- Providing regular reporting and feedback to the manager on team performance.- Consistently over-achieving 100% targets.

• 

  Indeed.com

  Jul 2018 - May 2021

  Sales Acquisiton Associate

  Indeed is the #1 job site worldwide, with over 200 million unique visitors per month. Indeed is available in more than 60 countries and 28 languages, covering 94% of global GDP. Mission: We help people get jobs. •Interacting with medium-sized employers offering job advertisements on Indeed.•Evangelizing and educating customers about the Indeed product as well as Indeed’s business model.•Working with weekly and quarterly targets.•Outbounding cold calling and prospecting.•Calling into prospect leads and building relationships to get Indeed introduced and known into the Spanish market. Show less

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  Asana

  May 2021 - Sept 2024

  - Providing technical support including subjects like SAML, API, integrations and proactively engaging with VIP clients through video calls and fast email responses.- Developing strong relationships with clients, understanding their needs, and providing personalized solutions. - Engaging with customers, resolving a high volume of technical tickets, encompassing a diverse range of issues and providing valuable education on Asana's best practices to the needs of clients. We’re empowering teams to do great things together. Asana helps teams organise and manage all of their work, from small projects to strategic initiatives.Duties:• Technical and pragmatic focus on customer support.• Help User Operations increase efficiency by analysing key metrics, assessing tooling needs, and implementing solutions using tools, integrations, and APIs.

  • Technical Account Manager - User Operations Expert

    May 2023 - Sept 2024

  • User Operations Expert

    Apr 2022 - Sept 2024

  • User Operations Specialist

    May 2021 - Apr 2022
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  FREENOW

  Sept 2024 - now

  Customer Operations Manager