Jonathan Phiri

Experience

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  OneWorld Africa

  Jun 2006 - Oct 2007

  IT Officer

  •Managing the content management system(eZ) and web publishing•Managing and developing web based technical solutions•Building the capacity of staff in the use of ICTs•Providing technical solutions/trouble shooting ICT infrastructure and other challenges the organization faces.•Identifying and managing IT security systems to ensure that IT operations for the organization are effective and efficient•Managing partnership portfolio and services•Networking with multicultural clientele.•Training of partner organizations in various capacities in ICTs.•Providing technical support solution Show less

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  CARE International in Zambia

  Oct 2007 - Nov 2011

  Programme Support Coordinator-ICT

  •Customer service, problem isolation, analysis, software quality testing and support •Creation, modification and removal of user accounts for Active Directory •Managing the deployment, maintenance, support and upgrade of servers, desktops, hardware, software and operating systems.•Exchange server system administration, troubleshooting, maintenance and documentation.•Providing technical support to end users including file and folder permissions, desktop and laptop optimization and maintenance.•Trouble shooting hardware, software and network connectivity issues, disbursing and retrieving of computer and communication equipment, maintenance of asset inventory and network printers.•Daily reviewing of server logs, system checks and clean ups, database backups and maintenance of VSAT equipment.•Installing, supporting, upgrading and repairing of Head Office and Sub Office telecommunications, office and computer equipment •Routine network infrastructure maintenance by monitoring network health and performance, supporting by trouble shooting outages and changing of infrastructure through reconfiguration and deployment of network segments.•Maintenance of a CO Inventory and ensuring that all software and hardware licenses are up to date Show less

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  Common Market For Eastern And Southern Africa

  Nov 2011 - Feb 2012

  Internet Marketing Consultant

  a)Ensure COMESA websites are optimized to be accessed, indexed and ranked by search engines b)Compile keywords in-line with what the target audience is searching for and improve the site performancec)Give an expert opinion on website usability review by giving a detailed audit of the COMESA websites to ensure users can easily navigate through the sited)Provide in-depth traffic analysis reports on user behaviour on the COMESA websites using data from weblogs, current analytics tool or implementing Google analyticse)Support the organisation’s archive function by archiving relevant marketing materialsf)Assist with the implementation of COMESA wider marketing strategy with specific objectives & targetsg)Take responsibility for originating and planning campaigns with PRh)Develop promotional opportunities and ideas from inception to deliveryi)Supply sufficient information to the Director to enable effective budgetary control of specific areas of activitiesj)Assist with the development of and implementation of company’s audience development objectivesk)Maintain liaison with external and internal suppliers assisting in commissioning and delivery of marketing materiall)Provide accurate and creative copy writing and proof reading skills manager and working to pre agreed deadlinesm)Ensure that all printed material is distributed effectively throughout the organisation’s departments including posters and leaflets Show less

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  Ministry of Health

  Jan 2012 - Sept 2013

  Provincial ICT Officer

  •Undertake customisation of systems and databases in order to install up to date systems to facilitate smooth ICT operations in MOH.•Assist in the implementation of an Electronic Health Record and DHIS formerly Health Management Information System•Undertake to install hardware, Maintenance of ICT resources and network management.•Undertake to train users at all levels in ICT skills and perform technical ICT user support on a day to day basis.•Carry out regular updates of all the ICT register in their respective provinces.•Ensure compliance with disaster recovery procedures and maintain standards in line with current technological requirements in order to facilitate quick system recovery.•Undertake periodic research and development activities in software and hardware support in order to provide up to date ICT services.•Carry out all delegated duties effectively in order to ensure the attainment of the MOH objectives. Show less

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  University of Zambia

  Sept 2013 - Dec 2015

  ICT Support Officer

  •Analyzing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems•Testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification•Recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures•Communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities•Assisting in troubleshooting, diagnosing, testing and resolving system problems and issues•Developing, conducting and providing technical guidance and training in application software and operational procedures•Performing organizational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions•Creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems•Scheduling and conducting quality audit inspections, and analyzing and reviewing systems, data and documentation•Identifying variations and potential high risk areas in securing adherence to standards and procedures Show less

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  NATIONAL PENSION SCHEME AUTHORITY

  Dec 2015 - Jul 2020

  a) Administer servers, laptop and desktop computers, printers, company mobile phones, smartphones, software deployment, security updates and patchesb) Ensure all servers are backed-up and replication is consistent to maintain data intergrityc) Ensure design of system allows all components to work properly togetherd) Make recommendations for future upgradese) Maintain network and system securityf) Troubleshoot problems reported by users and analyze and isolate issuesg) Evaluate and modify system’s performanceh) Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printersi) Maintain integrity of the network, server deployment, and securityj) Design and deploy networks; Maintain network servers such as file servers, and VPN gatewaysk) Assign configuration of authentication and authorization of directory services Show less •Manage IT systems (Administration and maintenance of company’s internal systems)•Configure new systems (Configuration and set-up of all new server systems required internally for the company’s activities)•Manage IT security of NAPSA systems (Firewall administration and overall responsibility for institution IT security and definition of security standards)•Carry out IT needs planning and analysis (Forecasting any needed improvements, budgeting for and implementing any changes)•Produce operational reports (To provide reports to an agreed schedule (or on request), including management and service performance reports)•Provide support to end-users (To provide 1st line technical support; answering support queries via phone, email and fax)•Maintain a high degree of customer service for all support queries and adhere to all service management principles. Show less

  • Senior Systems Administrator

    Jan 2020 - Jul 2020

  • Infrastructure Support Analyst

    Dec 2015 - Jan 2020
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  National Health Insurance Management Authority

  Jul 2020 - now

  Information and Communication Technology Manager

  • Developing policies, structures and systems to effectively and efficiently manage the ICT resources;• Supervising and undertaking regularly the design, installation, monitoring, troubleshooting and upgrading of networks, and security programmes in order to facilitate smooth operation of ICT infrastructure and ensure data integrity;• Supervising an effectively undertaking the acquisition, configuration, installation and maintenance of Server Infrastructure in order to facilitate availability of e-services and applications;• Supervising and undertaking the availability of disaster recovery infrastructure and procedures in order to guarantee business continuity;• Supervising and undertaking timely servicing, repair and rehabilitation of ICT infrastructure and assets in order to prolong life span of the equipment and facilitate replacement;• Supervising and undertaking effectively the design, development, acquisition and management of application systems in order to promote innovations and efficient service delivery;• Supervising and undertaking the design, development, acquisition and management of database systems in order to ensure highest levels of data security, integrity and availability;• Supervising and undertaking the efficient the provision of ICT Technical support in order to facilitate smooth running of business;• Supervising and undertaking the effective development and implementation of service level agreements with ICT providers in order to ensure quality ICT services;• Supervising and undertaking the effective development and maintenance of the Authority web applications in order to facilitate transactions and access to information• Providing on-going desk support to staff;• Managing human, financial and other resources in order to attain the objectives of the department; and• Performing any other assignments or tasks that may be assigned. Show less

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  Lions Club of Sunningdale

  Jul 2024 - now

  Club President

  Commits to the organization-wide goal and objectives of MISSION 1.5, which includes achieving defined regional membership targets.• Supports an annual membership growth plan as defined by MISSION 1.5 in collaboration with the club membership chairperson.• Ensures club data is input, tracks club data and reports progress and challenges during check in calls with zone chairperson.• Ensures that qualified Lion leaders are appointed and reported for the club’s marketing chairperson and Global Action Team positions (club service chairperson, club membership chairperson and club vice president, who will serve as the leadership development chairperson.)• Supports member retention by creating a harmonious club atmosphere (ensuring club members feel part of the Lion family while serving the local community.)• Encourages participation in leadership trainings and develops a succession plan.• Acts as an active member of the district governor’s advisory committee, of the zone in which this club is located, to learn and share best practices.• Shares successes, opportunities and needs with the club officers, the district Global Action Team members and LCI staff.• Collaborates with their team to conduct relevant MISSION 1.5 seminars, events, and projects during club and zone meetings, conventions and district trainings. Show less