Elena Haigh

Experience

• 

  Gift Shop

  Jan 1995 - Jul 2000

  Business owner

  • Managing all aspects of the business• Frequently interacting with customers and suppliers, solving problems and establishing good relationships• Marketing new products and deliver customers satisfaction• Ensure development, growth and profitability of the business• Ensure that business offers high quality products and customer service • Preparation and analysis of year-end books, submitting tax • Planning and organizing audit • Recruiting and training staff

• 

  Newsagent

  Jan 2001 - Nov 2003

  Sales Assistant

  Duties included: Stock taking, shelve stacking, dealing with complaints, cash sales, serving customers.

• 

  4pm.ie

  Jun 2010 - Sept 2010

  Accountant Assistant

  • Ensuring effective and efficient running of the business on the daily basis • Dealing with complains and resolving problems for the best satisfaction of customers • Creating the contractors bills, invoices and statements to customers and the profit and loss account at the end of the month• Credit control, bank reconciliation, cash control• General administration including: answering phone calls, emails, preparation of contracts, payment plans, cash flows reports etc.• Have skills in multitasking and problem solving. • Experience in QuickBooks Accountancy, Basecamp software packages. Show less

• 

  Accenture

  Jan 2011 - Mar 2012

  Collections Analyst

  •Analysed and managed a portfolio of 250 customer accounts in Russia and Ukraine, ensuring accurate financial processing and reporting.•Built and maintained strong relationships with key client stakeholders to foster trust and collaboration.•Consistently met and exceeded monthly targets while adhering to tight month-end deadlines and working under pressure.•Resolved billing disputes promptly, maintaining positive customer relationships and ensuring client satisfaction.•Collaborated with Sales and Operations teams to address and resolve billing issues, ensuring timely payment resolutions.•Prepared and presented detailed reports, including forecasts, daily trackers, lousy debt analysis, and other key financial metrics.•Oversaw accounts receivable processes, ensuring accurate payment allocation and adherence to company policies.•Engaged directly with customers to ensure timely invoice payments, efficiently addressing inquiries via calls, emails, and service requests. Show less

• 

  Microsoft

  Mar 2012 - Sept 2020

  Operations Deal Manager

  •Organised the implementation of SAP systems, effectively resolving critical issues such as missing invoices, incorrect taxation, and compliance discrepancies.•Utilised advanced reporting tools (e.g., Power BI) to monitor consulting projects and associated scorecard metrics with accuracy and timeliness.•Ensured seamless contract lifecycle management for 10–15 contracts daily, including review, compliance checks, authorisation, and resolution of discrepancies within a 24-hour SLA.•Supported monthly compliance and audit reviews to ensure all deals adhered to internal policies and received required approvals. Managed contract authorisation and processing, with 10-20% of contracts audited monthly.•Built and maintained strong relationships with subsidiaries, stakeholders, and vendors across Europe (CEE region), Middle East, and Africa (EMEA), managing engagements throughout the project lifecycle.•Partnered with internal teams (Sales, Delivery, Operations, Legal, and Finance) to address deal preparation, billing disputes, payment adjustments, and compliance requirements.•Dealt with high-profile clients, including government bodies such as revenue commissioners, tax offices, big pharmaceutical companies, airlines, and banks.•Ensured contract completions and system synchronisations met month-end financial targets, resolving anomalies in revenue reports.•Managed revenue and cost recognition processes, identifying and correcting discrepancies to maintain accurate profit and loss (P&L) statements.Achievements:•Optimised contract accuracy and compliance by 50% by developing country-specific guidelines for taxation, payment terms, and approval processes to improve efficiency. These efficiencies enabled my role to evolve into a hybrid position, expanding responsibilities to include MS Consulting Premier Services.•Enhanced reporting and delivery standards through KPI-driven training, resulting in improved revenue recognition and financial metric accuracy. Show less

• 

  M&M Gas and Oil Services

  Sept 2020 - Jul 2022

  Account Relationship Manager

  Spearheaded the implementation of digital tools and led the creation of the company website, modernising office operations, enhancing online presence, and improving overall finance efficiency.•Filing Income Tax and VAT returns using the ROS revenue online tool. •Accounts payable & accounts receivable responsibilities. • Prepare financial statements at the end of the year.

• 

  ESB

  Nov 2022 - now

  Contract Manager / Contract Analyst

  • Manage a €26 million FM Hard Services contract across eight buildings, ensuring vendor compliance with contractual terms, KPIs, and ESB processes and policies.•Review vendor reports, monitor costs, and conduct financial and delivery performance audits while overseeing vendor performance through regulatory, delivery, financial, and operational KPIs, ensuring adherence to standards, maintaining continuous compliance, and driving service excellence.•Control supplier relationships to optimise service delivery, achieving approximately €300k in annual cost savings.•Develop and manage monthly and yearly budget forecasts and cost summary reports with the leadership team.•Review, verify, and approve, on average, 400 invoices monthly, ensuring accuracy and timely payment.•Foster effective communication with external vendors and internal stakeholders, resolving discrepancies, negotiating critical issues, and driving operational improvements.•Liaise with service delivery and technical managers to ensure satisfactory contract execution and service delivery.•Develop and deploy new processes, systems, and tools like trackers, templates, and checklists to improve productivity and accuracy.Achievements•Cost Savings: Achieved €20k monthly savings by implementing streamlined processes and negotiating vendor discrepancies.•Efficiency Improvements: Reduced report turnaround time from 1 month to 5 days by introducing shared documents, improving stakeholder collaboration, and eliminating redundant tasks.•Standardisation: Developed and implemented SOPs to ensure team-wide clarity and continuity during staff absences, improving operational consistency.•Reporting Excellence: Created and optimised dashboards and pivot tables for monthly reporting, providing actionable insights for senior management and enhancing vendor performance reviews.•Lean Project Implementation: Successfully presented and worked on implementing a lean project, improving operational workflows. Show less