Zoë Allen

Experience

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  Molly Brown Temps

  Mar 2006 - Aug 2007

  Administrative Temp

  - Employed by a variety of Seattle companies as a receptionist/administrative assistant for temporary work, including: Colliers International, SkB Architects, QPass, Aquantive, Impinj, Community Health Plan of WA- Organized meeting schedules for upper management- Directed both incoming and outgoing office communications- Adjusted immediately to each new office work environment

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  Nordstrom

  Aug 2007 - Mar 2010

  Special Order Furniture Coordinator

  - Maintained and updated customer Westin Heavenly Bed order log for all Nordstrom stores- Utilized current inventory from third-party warehouses across the nation to fulfill orders- Implemented improved system for customer returns with warranty issues- Worked with the technology group and executive team to help conceptually develop the Nordstrom iPhone application

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  Hooked In Motion, LLC

  Mar 2010 - Dec 2010

  Director of Quality Assurance

  - Responded promptly to all customer inquiries regarding our iPhone, iPod and iPad entertainment applications- Maintained and delegated task list for company projects- Oversaw customer relations which included reporting and resolving issues directly with software developers- Updated and maintained company website using Wordpress- Spearheaded marketing efforts and social media outreach; user numbers increased by over 25% over my tenure

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  Nuun & co

  Jun 2012 - Jul 2018

  Logistics & Fulfillment Manager

  - Reduced web order shipping cost by 50% for small parcels- Oversaw and reviewed all incoming orders for accuracy in ERP system prior to shipping- Ensured customer orders shipped on-time to meet delivery schedules- Received and reconciled all customer returns and vendor chargebacks- Reformed vendor compliance standards and procedure- Maintained relationship with 3PLs in various states- Coordinated domestic and international shipments, with commercial documentation as needed- Monitored inventory using FIFO- Provided excellent interoffice customer service and quick turnaround Show less

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  Salesforce

  Oct 2018 - now

  Workplace Specialist