Danellys Castillo

Experience

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  Cable Onda

  Mar 2015 - Dec 2015

  Engineer of interactive applications for TV

  -Ensure the correct functioning of the Video on Demand platform (VOD) which includes manages different servers. -Manage different devices in the HFC network. -Develop projects to expand the capacity and variety of content on the VOD platform. For example, adding new servers to transfer content from providers located in other countries. - Developed an advertising insertion project for the HFC network.

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  Dell

  Jan 2016 - Jul 2017

  Enterprise Tech Support Analyst (Storage)

  -Diagnostic and troubleshooting for servers and storage solutions (DAS, NAS, SAN) for Dell EMC in Latin America and the Caribbean. -Dispatch parts in case of hardware issues. -Support customer during firmware upgrade if needed. -Document the issue reported by the customer and ensure a good customer experience.

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  Telefónica

  Oct 2018 - Apr 2019

  Planning of Transport Networks and SDN

  -Support activities for the 5G and SDN project of the METRO-HAUL consortium. -Use of Python and MongoDB to assist with the development of an SDN controller.-Analysis of optical networks and documentation of the project.

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  Plus Technologies & Innovations

  Apr 2020 - Sept 2021

  Implementation Engineer

  -Participate in meetings with customers in order to define the project scope and answer customer questions. -Implement Plus Technologies Software (Fraud Prevention).-Prepare documentation about the project and internal guides.-Provide training to customers.

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  Dell Technologies

  Mar 2022 - now

  Fraud Data Analyst

  -Creación de consultas en base de datos para realizar exploraciones de datos que son utilizados en investigaciones de fraude.-Exploración de datos y creación de reglas para la mejora de la detección proactiva de casos defraude.-Creación de informes y paneles de Splunk, permitiendo ampliar la detección de fraude a diversos canales de contacto.-Asesora tecnológica del equipo de investigaciones de fraude en reuniones interdepartamentales y con proveedores de servicios.-Manejo de los proyectos tecnológicos para fortalecer el equipo de investigaciones de fraude. Show less