David West

Experience

• 

  TMTI

  Aug 2009 - Apr 2014

  • Deputy Editor

    Nov 2011 - Apr 2014

  • Technical Support Advisor

    Sept 2007 - Feb 2014

  • Staff Writer

    Aug 2009 - Nov 2011
• 

  Netitude Ltd

  Apr 2014 - now

  Along with driving alignment and better IT systems for clients, in this role I am responsible for a team of Technical Services Engineers as well as the overall Technical Alignment process within the business.This role involves regular review and improvement of our services to ensure we are always looking at our clients' IT systems and infrastructure in the most efficient, detail-driven way to improve service, mitigate risk and make IT work for our clients. It also involves working with key stakeholders and other team leaders to ensure this aspect of the business works seamlessly with all other areas of service delivery.Our Technical Services team are responsible for all Field work, ranging from break-fix support, to installation, to regular audit and analysis of the full tech stack of each customer and subsequent security and functionality improvements. Show less The Technical Alignment Manager (TAM) is a role responsible for upholding IT best practices and standards for clients through quarterly on-site audits and follow-up remedial and alignment work, following the TruMethods model with MyITProcess.This role is focused towards building and maintaining strong client relationships and alignment with the company's stack of products. Through on-site audits and subsequent remedial work, the goal alongside the Account Managers is to drive improvement and alignment with best practice for clients.The TAM has a strong understanding of both clients’ technology stack and their day-to-day business and requirements. This enables the business to accurately calculate risk and make suitable recommendations for improvements, as well as to provide the best possible support service. Show less

  • Technical Services Team Manager

    Sept 2019 - now

  • Technical Alignment Manager

    Jul 2015 - Sept 2019

  • IT Engineer

    Apr 2014 - Jul 2015