Deborah Tjong A Hung

Experience

• 

  Procyon Solutions

  Jan 2003 - May 2007

  PBX Engineer

  Installation, Support & Upgrades of Nortel PBX systems at various customer locations including Suralco, Billiton, UNDP, Princess Casino, United Caribbean Contractors (UCC), Queens Hotel

• 

  Digicel Group

  Jun 2007 - May 2015

  PBX Engineer

  - Setting up the PBX and rollout of IP Phones throughout the company- Assisting in the setup & maintenance of the IVR system (Nortel MPS 500 and later Avaya) to which customers call to reach the call center- Setting up and maintenance of short codes (Call Pilot Application Manager) to which customers call for informational messages - Assisting the customer care department with the installation & configuration of Nortel and Avaya softphones, setup of caller queues, various reporting in Nortel Symposium and later Avaya Aura Contact Center Show less

• 

  Cupcake Fantasy

  Jun 2015 - May 2016

  Shop Assistant / Baker

  - Assisting customers with purchases of various baked goods- Placing orders and stock planning

• 

  Varossieau Suriname N.V. (PPG)

  May 2016 - now

  ICT Coordinator

  - Assisting users with ICT issues after user has logged a support ticket- Network monitoring between sites using Cisco Meraki Portal- Creating user documentation with step by step instructions to helpease the use of various ICT processes- Keep track of yearly inventory- Ordering IT inventory on a regular basis and maintaining businessrelationships with suppliers.