Atika Rizvi

Experience

• 

  Oracle

  Nov 2010 - Apr 2023

  • Led cross-functional teams to gather, analyze, and translate business requirements into effective solutions.• Improved efficiency, streamlined operations, and boosted revenue through Oracle-based solutions.• Streamlined COVID SBA Relief program, boosting efficiency by 20% and enhancing customer satisfaction.• Led the Sales team to reduce invoice write-offs by 15%, resulting in increased revenue retention.• Optimized Oracle systems and aligned them with business goals through strategic enhancement requests.• Designed and implemented custom Oracle solutions to improve data access and decision-making.• Kept project documentation accurate and current for smooth execution and future use.• Served as a liaison between stakeholders, IT, and support teams, facilitating timely issue resolution and maintaining positive working relationships. Show less • Managed Oracle customer contracts, ensuring long-term customer relationships and revenue growth.• Restructured $300K contracts, enhancing ownership transparency for accurate billing and compliance.• Skilled in resolving renewal inquiries promptly and effectively, maintaining high customer satisfaction.• Successfully negotiated contracts, aligning terms with customer needs for mutual benefit.• Collaboratively fostered 99% contract compliance and achieved a 20% increase in customer retention.• Monitored renewals, identified upsells, and engaged customers to drive revenue and retention. Show less

  • Business Analyst

    Jun 2019 - Apr 2023

  • Support Renewal Representative

    Nov 2010 - Jun 2019