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Gerald Relator

Gerald Relator

Operations Supervisor

Followers of Gerald Relator170 followers
location of Gerald RelatorIloilo, Western Visayas, Philippines

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  • Timeline

  • About me

    Operations Manager at iQor

  • Education

    • Western Institute of Technology - Lapaz, Iloilo City

      2001 - 2008
      Bachelor of Engineering - BE Computer Engineering

  • Experience

    • TeleTech Philippines

      Apr 2008 - Apr 2017
      Operations Supervisor

      Customer Service Associate 2008Worked as Customer Service Associate supporting US Telco client.Operations SupervisorOversee efficiency of operational processes. Supervising and motivating a team of 18 agentsminimum. Performs different tasks such such as training, coaching, monitor compliance withoperational policies. Evaluating agent performance, delivering positive/negative feedback andaddresses opportunities. Coming up with effective strategies to enhance team performance. Show less

    • IQor

      Mar 2017 - now
      Operations Manager

      • Financial Management• Manages attrition • Downlines’ career development• Client Relations Management

  • Licenses & Certifications

    • Civil Service Eligibility

      Civil Service Commission
      Nov 2010

  • Honors & Awards

    • Awarded to Gerald Relator
      Most Outstanding Employee (2013) TeleTech Philippines - Thru TeleTech Recognition Oct 2013 TeleTech annual recognition to it's employees who have excelled in delivering performance and revenue, and uphold the company core values.