Experience

• 

  Kaltire

  Dec 2021 - now

  • Conferred with users and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support.• Configured and supported workstations and thin clients in a Windows networked environment.• Installed, configured and troubleshooted networking hardware (Switch,Router,Wireless Access Point, etc. )• Updated and administered Citrix Cloud Virtual Desktop application layers and OS • Used Microsoft Endpoint and Configuration Manager/SCCM to manage and push software to devices.• Set up equipment for employee use, performed and ensured proper installation of hardware, operating systems and appropriate software.• Developed documentation and procedures, and train users in proper use of hardware and software.• Managed iOS devices using Microsoft Intune• Managed Users and Group Policies using Active Directory Show less

  • Cyber Security Analyst

    May 2024 - now

  • Technical Support Analyst

    Nov 2022 - May 2024

  • Infrastructure Technology

    Dec 2021 - Nov 2022