Experience

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  Cib egypt

  Jul 2005 - Feb 2006

  It specialist - head office
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  Raya information technology

  Feb 2006 - Jan 2007

  Technical support specialist

  Key Achievements:• Strong and effective inter-personal and communication skills and the ability to interact Professionally with a diverse group of clients and staff.• Research and recommend software tools to management.• Respond to requests for technical assistance in person, via phone, electronically.• Diagnose and resolve technical hardware and software issues.• Supporting the roll-out of new applications• Installing and configuring computer hardware operating systems and applications;• Making presentations to customer or client audiences or professional peers. Show less

• 

  Talaat moustafa group holding

  Jan 2007 - now

  Key Achievements:• Deliver undertaken Projects/Program within time, cost and agreed on quality level • Enhance resources utilization almost by 50% and complete all business change backlog. • Enable business teams/departments to realize the IT delivered service improvements.• Liaise with key stakeholders to develop and implement an IT strategy• Provide training services for all supported business systems and applications.• Evaluate, restructure, motivate and guiding IT Team.• Provide Directors with monthly reports into IT issues and performance.• Facilitate customer resolution for escalated calls and engage the necessary technical support• Actively listen to the customer and translate customer issues and concerns so that the appropriate actionable measures can be taken to resolve issues• Support the internal IT Operations with regards to user troubleshooting, new user setup and networking.• Motivate the team through coaching, career planning and setting educational objectives• Actively listen to the customer and translate customer issues and concerns so that the appropriate actionable measures can be taken to resolve issues. Show less Key Achievements:• Strengthening the IT infrastructure through to implementing new Technologies.• Manage the IT budgets and expenditure on hardware and software.• Managing a team of over 22 IT staff on sites.• Performing routine audits of systems and software.• Responsible for hardware and software installation, maintenance and repair• Management of server software and associated backup routines.• Responsible for the recruitment and training of new staff.• Managing the internal & hosted network infrastructure including: firewalls, servers, switches Show less • Team Leader • Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.• Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.• Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.• Perform routine/scheduled audits of the systems, including all backups.• Planned, implemented, and maintained a Windows domain-based infrastructure Show less • Troubleshooting system and network problems and diagnosing and solving hardware/software faults. • Answer users' inquiries regarding computer software and hardware operation to resolve problems.• Provide training to clients in the use of system and applications as related to Internet• Diagnosing and resolving a wide range of technical issues over the phone. • Setting up new users’ accounts and profiles and dealing with password issues• Diagnosing and resolving a wide range of technical issues over the phone. • Take ownership of a call and seeing it through to closure. • Escalating calls and issues where necessary to senior managers & team leaders.• Investigating and implementing ways of reducing calls to the Help Desk. • Ensuring that all call details are captured and entered in the logging software.• Updating support documentation. Show less

  • IT Cities Helpdesk Manager (Madinaty, El-Rehab, Cilia , Noor )

    Jan 2015 - now

  • IT Section Head (Madinaty, El-Rehab) 2011-2015

    Jan 2011 - Dec 2015

  • System Admin (Madinaty, El-Rehab) 2009-2011

    Jan 2009 - Dec 2011

  • Senior Support (Madinaty) 2007-2009

    Jan 2007 - Dec 2008
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  Talaat moustafa group saudi

  Apr 2024 - now

  It operations manager