Experience

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  Anz

  Dec 2008 - Mar 2010

  Financial sales consultant

  Worked in their deposit banking call centre team. Provided customers with information and advice on various investment, savings and overdraft products. Met and exceeded key performance indicators for sales and customer satisfaction. Awarded employee of the month.

• 

  Angel flight

  Jan 2011 - May 2017

  Volunteer

  Volunteering as an Earth Angel. Conducting ground transportation for patients from remote areas in need of medical attention. Assist as a co-pilot on flight missions, ensuring the patients arrive safely and on time for their appointments.

• 

  Australian air express

  Mar 2011 - Sept 2011

  Financial administration assistant

  Assisted in the preparation and ongoing management of budgets. Allocated costs through weekly invoice and payroll processing. Developed various programs which streamlined the reporting processes through automation and achieved greater output accuracy. Prepared training material on the use of these programs.

• 

  Anz

  Sept 2011 - Nov 2011

  Financial planning assistant
• 

  Anz

  Mar 2012 - Mar 2013

  Customer service representative

  Employed to service a wide variety of enquiries for the bank’s retail customers from a call centre environment. Promoted to systems coach to provide training and call coaching to overnight team of 13 consultants. Created various automation programs through Visual Basic to streamline performance reporting, improving system usage and increase consultant engagement. Awarded Team of the Year.

• 

  Flight training adelaide

  Jul 2014 - Jun 2017

  Flight instructor (grade 2)

  Provide flight training to both international airline cadets and private students, including Upset Prevention Recovery and Multi-engine IFR training.

• 

  Cobham aviation services

  Jun 2017 - Jul 2019

  First officer

  Employed as a First Officer, operating Dash-8 200/300 series aircraft on maritime surveillance missions throughout Australia

• 

  Tigerair australia

  Jul 2019 - Apr 2020

  First officer
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  Australian department of agriculture, water and the environment

  Jan 2021 - Feb 2023

  Drone policy & compliance manager
• 

  Alliance airlines

  Mar 2023 - now

  First officer