Experience

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  Cognizant technology solutions

  Dec 2011 - May 2015

  Programmer analyst

  Worked Genesys 7.6 and 8.1

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  Accenture

  Jun 2015 - Aug 2018

  Senior analyst

  Projects: Aspect to Genesys Migration - CG: • As being the single reporting resource from offshore, I was responsible for creating document providing insights to client as well as onshore about real-time and Historical reports for Contact Center. • Getting and understanding the requirements of different LOBs. Also, suggest clients with the best possible solutions as per LOB requirements. • Successfully deployed reporting components like ICON, Infomart, GI2, Pulse collector and Pulse. Also, upgraded some of the reporting components to latest version after hot fixes introduced by Genesys. • Created both real-time reporting dashboards(Pulse) as per the configuration file provided by LOB managers. Also, created new reporting templates and statistics to successfully meet the requirements. Created customized historical reports as per the LOB demand. Also, educated team on latest reporting solutions. • Involved in analyzing and closing defect raised by testing team. Show less

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  Jpmorgan chase & co.

  Aug 2018 - Jul 2019

  Associate

  Genesys Routing Expert

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  Hewlett packard enterprise

  Aug 2019 - Jul 2020

  Technical consultant

  Lead engineer for Maxis Telecom, RHB Bank and Digi Telecom. Support and Development of Genesys Suite of applications.

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  American express

  Aug 2020 - now

  Software engineer

  Contact Center Expert