Russell Otty - Head of Operations & Training

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Russell otty

Windhoek, Khomas, Namibia

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Timeline
About me
Head of Operations & Training
Education
- Cape peninsula university of technology
  2004 - 2004
  Bachelor of technology (btech) business administration, management and operations
  Activities and Societies: Student Tutor Computer Studies and Hospitality Operations
- South african college high school (sacs)
  1995 - 1999
  Matric matric
  Activities and Societies: Cricket, Hockey, Tennis, Waterpolo
- Cape peninsula university of technology
  2001 - 2003
  National diploma food and beverage management management national diploma
  Activities and Societies: Student Tutor Computer Studies and Restaurant Operations
Experience
- Famous brands
  Aug 2007 - Jul 2015
  Lead a team providing operational, business, marketing, training, and support for all Mugg & Bean, Fego Cafe and Wimpy restaurants in the Eastern, Western, Northern Cape and Namibia. Provided operational, business, marketing, training, and support for Mugg & Bean restaurants in the Eastern and Western Cape.
  - Regional Operations Manager Casual Dining
    Jan 2010 - Jul 2015
  - Franchise Manager
    Aug 2007 - Dec 2009
- Col'cacchio holdings (pty) ltd
  Aug 2015 - Apr 2022
  Head of operations, training & it
  Responsible for designing policies, overseeing customer service, and implementing technology solutions. Provide support and drive operational excellence and compliance with internal and external standards, internally and across the businesses franchised locations.
- Decision metrics (pty) ltd
  May 2022 - now
  Operations data analyst
Licenses & Certifications
- Bookkeepers certification
  University of cape town
  Jun 2022
- Scotwork negotiation skills
  Scotwork
  May 2017
Honors & Awards
- Awarded to Russell Otty
  Senior Management Challenge Famous Brands Feb 2014
- Awarded to Russell Otty
  Regional Growth Champion Famous Brands Dec 2013
- Awarded to Russell Otty
  National Business Unit Award Famous Brands Dec 2011
- Awarded to Russell Otty
  Franchise Manager of the Year Famous Brands Dec 2008
- Awarded to Russell Otty
  Best Practical Performance Cape Peninsula University of Technology Dec 2002
- Awarded to Russell Otty
  Best Practical Performance Cape Peninsula University of Technology Dec 2001