Deep Enrich
Piero Aldaz
Service Desk Team Leader
343 followers
Sonora, Mexico
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About me
Client Services Manager at Chamberlain Group
Education
Universidad Autonoma de Ciudad Juarez
-Bachelor's degree (Pending) Computer and Information Sciences and Support Services
Experience
Hewlett-Packard
Jul 2007 - Apr 2011Service Desk Team LeaderLeading the Service Desk Operation for US based companies.Assuring Service Delivery and QA.Metric Review and Daily Operations.
Infolink Technology Solutions
Apr 2011 - Jul 2013Manage the daily Operation for Customer Satisfaction and support services, Scheduling, Data analisis, Leadership management and account project review. * Supporting Technological software and products. * IT remote support. * Customer satisfaction upon service.
Tech Support Sr. Team Lead
Jun 2011 - Jul 2013Support Engineer
Apr 2011 - Jun 2011
Chamberlain Group
Sept 2013 - nowIn charge of the Tier 1 level support for the Global IT Service desk at Chamberlain Group. System Access request SME as well as New Hire and Termination process Specialist.Incident and Request management.Mobility administrator.SLA Reporting.
Information Technology Client Services Manager
Aug 2023 - nowClient Services Supervisor
Jan 2021 - Aug 2023Sr. Coordinator IT Service Desk
May 2018 - Dec 2020Sr. IT Service Desk Specialist
Sept 2013 - May 2018
Licenses & Certifications
ITIL Foundation Level
SimplilearnDec 2018
ServiceNow Certified System Administrator
ServiceNow
IT Information Library Foundations Certification (ITIL)
PeopleCertDec 2018ServiceNow Certified
ServiceNow
Languages
- enEnglish
- spSpanish
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