Sofia Lopez Monti

Experience

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  Caesar Park Buenos Aires

  Oct 2005 - May 2006

  Administration and supervision of all the departments of food and beverage in the hotel, their revenue and their strategy. In two months, I wrote the procedure manual of all the departments of food and beverage (restaurant, bar, room service, minibar and banquet) and translated all the menus in two and three languages. Charge, replacement and maintenance of the food and beverage in all the guest's rooms.

  • Food and Beverage Manager's Assistant

    Feb 2006 - May 2006

  • Minibar Stocker

    Oct 2005 - Feb 2006
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  Tarrytown House Estate & Conference Center

  Dec 2006 - Apr 2007

  Front Desk And Reservations Agent

  Internship of 4 months in New York, working in different departments, through PSI Argentina. www.psi.com.ar.

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  TGI Fridays

  Jun 2007 - Oct 2007

  Hostess

  Received and welcomed the guests with due attention; greeted them with a smile. Provided highest quality of service to the customers by making seating arrangements. Presented the guests with menus and explained any special cuisines to be served. Assisted the customers by working out their queries and grievances.

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  Arvato Services

  Apr 2008 - Apr 2009

  Trainer

  In charge of providing trainings and uptrainings to new and current employees (in english and spanish to groups of 20 people) in the position of telemarketers and agents for customer support and assistance. Administration of the training schedule and of the internal system of Microsoft Xbox and other services.

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  Micros Systems

  Apr 2009 - Jan 2010

  Implementation Specialist

  Remote installation, analisis, support and repair of the operational system Micros - Fidelio to hotels, restaurants and others in United States and Latin American countries.

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  Be Hollywood! Boutique Hotel

  Jan 2010 - Feb 2012

  Front Desk and Reservations Supervisor

   Responsible of the development, training, management and motivation of the reception team (5employees) Creation of procedures and know-how Decision making based on availability forecast analysis Reception and distribution of reservations Establishment and control of rates Handling of online reservation systems Creation and application of agreements with travel agencies and companies Group reservations management (corporate, events and tourist) Control and supervision of maintenance and cleanliness of rooms and building “Manager on duty” on weekends Show less

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  Booking.com

  Feb 2012 - Aug 2013

  Hotels Coordinator

   Responsible for the coordination and creation of new hotels on the website Administration of the loaded information Contact for hotel questions, complaints and requirements by email and phone Trainer to hotel representatives for the correct use of the extranet Creation of extranet manuals for new hires training and for hotel representatives Providing of marketing and finance advice in order for hotels to improve their performance and sales Utilization of area and category statistics to create sales strategies Comparison of prices and availability to provide the best available rate base don competition Clean ups and general modifications y adaptations to new applications and functionalities of the system Creation and development of individual and group projects Show less

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  Grange Strathmore Hotel / JAM Staffing / ENO London Coliseum

  Oct 2013 - Dec 2014

  Guest Services Associate

  During the 15 months of the MBA in Hospitality Management course undertaken (Master in Business Administration) I balanced a full time course with different part time jobs, taking advantage of the chance to work in the UK. I had the opportunity to work in different roles for different companies within the hospitality industry (a 4 star hotel in the city centre, a 150 year old theatre and an event staffing company). The knowledge and experience obtained go beyond the typical tasks of each position, providing a global and commercial view of a business, the benefits of a good relationship with clients and suppliers but especially with the staff, and the importance of investing in people and staying in the creative front when it comes to competition. Show less

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  Cognizant

  Aug 2015 - Oct 2017

  DoubleClick Digital Marketing Mentor / Guru - Google

   Internal consult handling: midpoint between agents and internal teams. Advanced troubleshooting of discrepancies and platform inconsistencies. Handling of difficult/top tier clients and complaints. Mentoring of agents: performance analysis, improvement opportunities, brainstorming discussions to find better solutions for clients and agents. New hires trainings: re-design of the old training plan and training documentation. Provided training to all new hires with Up-trainings and workshops: development of new materials to improve performance, develop new skills and manage new features and tools. Show less

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  MEININGER Hotels

  Nov 2017 - May 2021

  Senior Host and Reservations Specialist

  ● Handling of individual and group reservations by email and phone.● Training to newcomers and point of reference as senior.● Development of new documentation such as procedure tasks, training material, templates for client communications, etc.

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  Trustpilot

  Jun 2021 - now

  • Senior Customer Engagement Manager

    Apr 2024 - now

  • Customer Engagement Manager GEM

    Jun 2021 - Apr 2024

  • Associate Customer Engagement Manager GEM

    Jun 2021 - Jun 2022