Nadine Steward

Experience

• 

  Discovery Limited

  Dec 1997 - Dec 2002

  Administrative Assistant

  Building up my administration strengths and gaining work experience. First within a Medical (Maternity) Department and then in a Financial Department - doing general day to day administrative activities.

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  Discovery Partner Markets

  Feb 2004 - Apr 2017

  Our department was recruiting viciously during this time and we needed a strategy to get the new resources up and running as fast as possible. I was responsible for:Up skilling and orientating the departments technical resources on the different system components. Organized our Graduate Recruitment day.Key Achievements: I developed the departments first Orientation Program which is a 3 day program with multiple facilitators and executive guests. Process and Policy Development and Training. Created and / Contributed toward a number of internal ITSM and ITIL process development and created a few departmental policies. Headed up the Training of our off-shore resources. During this period I was on leave from April and returned to work in August. Show less Was the technical owner of the Vitality Core System for our AIA Carrier. Managed the relationship with other Application owners / Account Managers / Development Managers, and ensured that business objectives were met in the technical process. Managed / coached / and mentored / a team of 6 specialist resources, specifically resourcing and scheduling in the SDLC processes. Managed the technical roadmap for Vitality Core Systems (Development and Application Support / Standby) for Singapore and Australia which included 4 initial launches and 1 re-launch. 3 Years experience operating in an Agile fashion and 4 years in waterfall. I also played the role of the Product Owner during this period.Key Achievements, - part of the broader team that successfully rolled out Singapore and Australia Vitality. It was also the first implementation of the new Vitality Policy Manager. It was during this time that my knowledge of the broader systems and integration points became extensive. Show less I was responsible for the following for a magnitude of small projects and a hand full of larger projects which included (defect fixes, small-medium enhancements, configuration items and new system re-writes) where applicable:Business Case, Information Document, Problem Document, Customer / Business Requirements Document, Functional / Product Requirements Document, Test Plans, Test Cases, Test Results, Release Notes, Business Communication, Business Processes, Use Cases, Problem / Incident reports and Trend Analysis, Release / Program Dashboards, Internal Team Process and Training Material. Coordinating the milestones of the tasks, project management, Mentoring and Reviewing outputs from team members. Member of the Business Analyst Working Group and specific work streams to assist define and develop and govern the BA frameworks.Key Achievements:Internal processes and admin Champion. SME on at least 70% of the Vitality Core System Components.I have been involved with the roll out / projects of Vitality Systems for all of our international clients: 10 clients (USA, HK, China, Singapore, Australia, Europe etc.)The biggest project I undertook was the Vitality Policy Management System Re-write - multiple integration points and upwards of 6 external business units to cater for. Documented the Business Case, Customer Requirements, Product Requirements which included Functional, Interface and non-functional Use cases. (A blocked out version can be requested). The system is live and running in all International Markets rolled out from 2013.I was sent to the US, Chicago once and Kentucky twice to Knowledge Transfer to team members / business clients located in country.I have been nominated 3 times in the last 3 years for a Star Award (highest internal recognition program) and 3 Dazzling Moments in 2012. Show less I was approached for this position, Solutions Analyst reporting to one of the Program Manager for Destiny Health - because of my expert knowledge of the product, benefits, processes and systems. I was responsible for researching, planning and recommending software or business process solutions. Unfortunately, or rather fortunately the operations in South Africa was shutting down and our small systems team was seconded to other system areas within Discovery. This turned out to be the best move for me career wise. Show less I was responsible for: Setting up the South African based Destiny Health Vitality Operations Team (Admin & Call center). Resource Planned, Managed, Coached and Budgeted for a team of 12 locally based team members.Service improvement plans and implementation including system automation.Documenting Business Requirements for new systems and the User Acceptance Testing thereof.Auditing and Approval of financial transactions (worth+- $100,000 per month).Key Achievements:Working with great American counterparts, getting to know their culture and business expectations.Internal Rewards Program: I Won 2 Team Leader of the Year Awards and 1 Team of the Year Award.I was sent to the Chicago office to Knowledge Transfer remainder of the activities to be transferred to SA based team. Show less

  • IT Operations Manager

    Aug 2015 - Apr 2017

  • Training and Development Manager

    Jun 2014 - Jul 2015

  • Development Manager

    Jun 2013 - May 2014

  • Business Analyst

    Mar 2008 - May 2013

  • Business Solutions Analyst

    Mar 2007 - Feb 2008

  • Team Leader Coach

    Feb 2004 - Feb 2007
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  Vitality Global

  May 2017 - now

  Senior Process Manager