Amid Yazdi

Experience

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  Accenture

  May 2015 - Aug 2017

  Summary: • Data Analysis: Conceived and executed project data analysis for CAIL 2 project; directly leading to a 25% increase in customer and retailer satisfaction. • Root Cause Analysis: Identified root causes for customer dissatisfaction and SLA breaches for wholesale retailer agreement KPIs using Tableau, IBM Maximo, Remedy.• Lean Six Sigma Implementation: Applied Lean Six Sigma tools and DMAIC improvement cycle on a green belt initiative to reduce unresolved incidents aged over 3 days.Key Achievement:• Applied Six Sigma’s DMAIC improvement cycle within the process improvement team between the period of September to December 2016 via data analysis which resulted in enhancement of targeted service level agreement metric from 60% to 75%. Show less Summary: Worked and managed delivery of multiple dwelling units ready for activation (RFA) and ready for service (RFS) status by collaborating with the NBN FTTP/FTTB construction team to ensure on time constructions and delivery of service. The task involved management and tracking of RFA and RFS status for South Australia, Western Australia and Northern Territory.Achievements and skills:• Stakeholder management and client relationship building: Regular communication with the clients and other project stakeholders to ensure targeted expectations are met and new requirements are gathered through weekly meetings.• Delivered the desired RFA/RFS service level two months prior to the due date: Due to the strong collaboration between the team, the target completion for SA, NT and WA was ahead of schedule by two months. This resulted in cost saving and change of project as the NBN team could run the process as a business as usual process. Show less Achievements and skills:• Program management and risk management: Developed financial and risk management skills by working with the program lead on program financials across multiple projects as well as the program risks across different initiatives. Worked with the program management team to address mitigation measures for program risks and find innovative solutions to issues in project delivery.• Planning, organizing and ability to manage workload: Regularly updating the project budget (5-10 Million Dollars) and resource tracker after reviewing the program and project milestones, resource availability (50-70 resources) and prioritizing tasks to ensure more critical tasks will be completed by client's deadline. Show less

  • Process Optimization Analyst- Network Service Operation Improvement (NBN Project)

    Sept 2016 - Aug 2017

  • Project Business Analyst/scheduler- Multiple Dwelling Units Activations (NBN Project)

    Mar 2016 - Sept 2016

  • Project Management Officer (PMO) Analyst- (Telstra project)

    May 2015 - Feb 2016
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  Nbn™ Australia

  Aug 2017 - Dec 2017

  Capability Specialist

  Summary:• Business Process Design: Responsible for designing processes for multiple capabilities within commercial assurance team for payment to delivery partner. • Problem Solving: Understanding existing system limitations within Maximo and Oracle and providing solutions and recommendations for future feature enhancements.• Business Process Excellence Compliance: Preparation of business working instructions and toolkits (SIPOC, RACI, RACM, Swim lane) for each capability according to NBN standards agreed between stakeholders.Key Achievement:• Received NBN Spark award for successful and on time preparation of business working instructions and business process excellence toolkit for payment completions process Show less

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  Speedcast

  Apr 2018 - Aug 2018

  Senior Business Process Analyst

  • Business Process Design: Designing level 1-4 business process maps for end to end operations including NBN, Speedcast and retailers known as Virtual Network Operators• Stakeholder Management: Conducting workshop with NBN and Ericsson’s executive stakeholders as the process owner to ensure alignment with business objectives

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  Rail Projects Victoria

  Aug 2018 - Feb 2019

  Senior Systems Analyst

  • Designed business process maps for the Melbourne Metro Tunnel project’s investment management lifecycle which is used for all high value high risk rail projects across Victoria.• Led Non-Business Intelligence reporting function for the systems integration team. This involved defining key performance indicators to track progress of delivery partners. • Supported the transition period from using manual reporting to implementation of Power BI and visual management centres for the entire portfolio of Rail Projects Victoria. Show less

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  Jetstar Airways

  Mar 2019 - Jul 2019

  Senior Business Process Analyst

  Business Analyst (Process)- Digitised Loading Information within Jetstar Ground Service Operations• Responsible for designing end to end as-is and to-be ground operations processes to support the roll-out of First Load application as a digitised loading solution for all Jetstar Australia, Japan, Vietnam and Singapore flights

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  ANZ

  Jul 2019 - now

  • Managing investment initiatives backlog and retaining visibility of delivery within key contributing engineering squads• Responsible for operational and financial reporting of the investment initiatives, resource estimation and effective mobilisation of tribe resources on high priority features in consultation with the tribe performance lead• As a member of ANZ’s security, contract management and procurement working group, I am involved in discussions and negotiations with application security external product vendors on pricing, licensing and outsourcing topics• Planning and prioritising deliverables for each program increment and resolving interdependencies across functions Show less Journey Expert and Scrum Master within ANZ's Security in Change Tribe- Innovation and Automation Squad• As the acting product owner for Innovation and Automation squad, I was responsible for prioritising product backlog and sprint backlog items to ensure our squad is focused on delivering the best value to our customers and is strategically aligned with our CoE features and mission through improvement in cost, quality, speed and experience • As the Scrum Master, I improved Innovation and Automation squad’s velocity by 15% using techniques such as applying WIP limits and monitoring burn down charts, cycle time and ageing work. Also applied innovative ideas to ensure productivity of the squad is maintained during the COVID-19 pandemic• Coached and developed guidelines for tribe performance leads, Scrum Masters and product owners of Security Advisory and Engineering on implementing SAFe and Scrum framework, particularly during tribe planning events• APRA CPS234: Led end to end process improvement and uplift for ANZ security domain’s 3rd party contract review process which involved influencing and negotiation skills between security, legal and procurement senior stakeholders • Facilitated multiple kaizen workshops with tribe performance leads, tech area lead, product owners and security partners to translate technology domain’s simplification strategy into actionable features and epics for the tech area. These epics were then prioritised during tribe planning to form our quarterly backlog of work. Show less

  • Product Owner - Innovation and Automation - Security

    Jul 2021 - now

  • Agile Delivery Lead and Scrum Master - Security Advisory and Engineering - Secondment

    Dec 2020 - Jul 2021

  • Journey Expert and Scrum Master

    Jul 2019 - Jan 2021
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  ChainGPT

  Mar 2023 - now

  Advisor