David Dadon

Experience

• 

  ONE Sport Website

  Jan 2016 - Jan 2018

  Editor, Social Media Member and Head of the American Desk for "One" Sport Website,

  • Daily correspondence and coordination with other reporters, photographers, video editors• Proofreading all articles that come from reporters from the field before going up on the website, social media• Exclusively covering American sports (NFL, MLB, NCAA) and daily coverage, analysis of all sports world wide• Daily, strategic posts to Facebook, Twitter, Instagram, Instagram stories • Creating compelling content for all digital platforms- social media posts, photo, and video clips Show less

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  Space

  Jan 2018 - Jan 2019

  Gym Manager

  • Responsible for a team of 15 members, all professional and administrative aspects, good organizational skills• Head of sales, responsible for all sales, leads, and meeting monthly revenue targets of personal training packages• Further development of gym: recruitment of staff, acquisition of professional equipment• Customer service, customer support, problem solving, strong interpersonal communication skills

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  PayPal

  Jan 2020 - Jan 2021

  Customer Solutions Specialist

  • Customer Service increasing service quality, sales and customer base.• Maximize customer satisfaction by engaging customer across spectrum of platforms, chats, mails, calls.• Customer support, problem solving and troubleshooting, strong interpersonal communication skills,

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  Adoric

  Jan 2021 - Jul 2023

  • Managing and maintaining close relationships with large & global organizations on a daily/weekly basis. Serving as a trusted advisor to the customers to make sure they are using the product to the best extent. Driving overall account health through regular EBRs, best practices, monitoring of product usage & adoption, referrals, and customer engagement.• Manage a team of 5 Customer success Managers remotely in Ukraine.• Communicate and orchestrate at all levels of the organization (internally and externally) – C-level, executives, Sales, product, and Delivery.• Create and update internal knowledge base and help center articles for clients on Hubspot. Show less

  • Customer Success Team Leader

    Dec 2021 - Jul 2023

  • Customer Success Manager

    Jan 2021 - Jan 2022
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  Guesty

  May 2022 - Jul 2023

  Customer Success Manager

  - Managing and maintaining close relationships with large & global organizations on a daily/weekly basis. Serving as a trusted advisor to the customers to make sure they are using the product to the best extent. Driving overall account health through regular EBRs, best practices, monitoring of product usage & adoption, referrals, and customer engagement.- Driving Upsell, Cross sales and post-sales activities, POCs, technical discussions, implementation, ROIs, etc.- Communicate and orchestrate at all levels of the organization (internally and externally) – C-level, executives, Sales, product, and Delivery. Show less

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  AU10TIX

  Jul 2023 - Jan 2025

  Senior Customer Success Manager

  Managed a portfolio of high-value Fortune 500 accounts, building strong relationships with key stakeholders.Facilitated successful upsells and expansions by demonstrating the value of additional products or services to existing customers.scaled additional services for SaaS B2B customers needs through converting fremium services into paid.Implemented tailored success plans for each customer, resulting in higher product adoption rates.Conducted regular account reviews, identifying areas of improvement and implementing action plans accordingly.Negotiated contract renewals skillfully, securing long-term commitments from key clients while maintaining profitability standards. Show less

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  IMA

  Jan 2025 - now

  Senior Customer Success Manager