Yuvraj Singh

Experience

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  FiveS Digital

  Aug 2021 - Nov 2021

  Customer Service Specialist

  •Served as a Front-End Customer Advisor, handling customer queries related to orders, refunds, and delivery over calls and messaging.•Ensured customer satisfaction by providing prompt resolutions to queries within a given period of time.•Maintained accurate and up-to-date records of customer activity in my system.

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  AM Research

  Nov 2021 - Jun 2022

  Research Analyst

  •Assumed role of Research Analyst, ensuring prompt delivery of accurate and up-to-date infor- mation on UK-based companies, directors, founders, co-founders, total number of employees and company values.•Utilized and maintained social media profiles to guarantee successful verification of data.•Ensured data integrity and consistency by regularly auditing and updating information.

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  Tech Firefly

  Jun 2022 - Jun 2023

  Resarch Analyst

  -Leveraged expertise as Content Reviewer for Google Feed Ads, ensuring adherence to all guide- lines prior to web publication-Achieved 100% efficiency in workflow completion, earning accolades from management-Evaluated numerous Ads for suitable global web publication

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  Shankar Packagings Limited

  Dec 2023 - Feb 2024

  Marketing Intern

  Resourceful Marketing Intern at Shankar Packaging Ltd, specializing in vendor research for specialized products including Antistatic Shoe Covers, Aprons, Conductive Heel Straps, and more. My focus on optimizing procurement processes ensured efficient supply chain management. Collaborating cross-functionally, I contributed to strategic decision-making. Eager to leverage these experiences in driving growth and innovation in future roles within marketing and procurement domains.

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  Om Logistics Limited

  Jun 2024 - Aug 2024

  Operations Intern

  As an Operations Intern at OM Logistics, I gained hands-on experience in logistics and supply chain management, contributing to the efficiency and effectiveness of daily operations. My key responsibilities included:Logistics Coordination: Assisted in the planning and execution of transportation schedules, ensuring timely delivery and optimized routing.Inventory Management: Supported the tracking and management of inventory levels, conducting regular audits to maintain accuracy and reduce discrepancies.Data Analysis: Utilized data analysis tools to monitor performance metrics, identify trends, and provide actionable insights for process improvement.Process Optimization: Collaborated with cross-functional teams to streamline operational processes, enhancing productivity and reducing costs.Customer Service: Acted as a liaison between clients and the operations team, addressing inquiries and resolving issues to ensure high levels of customer satisfaction.Documentation: Managed and maintained accurate documentation for shipments, compliance, and reporting purposes. Show less

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  Om Logistics Limited

  May 2025 - now

  Management Trainee