Garry Rickman

Experience

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  Oscar Faber Consulting Structural Engineers

  Sept 1980 - Oct 1984

  Civil Structural Engineer

  Joined as an apprentice Structural Engineer, progressing to Structural R.C. Detailer Engineer

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  Kyle Stewart Design and Construct

  Oct 1984 - Jul 1988

  Assistant CAD Manager

  Responsible for providing CAD/CAM technical pre- and post-sales consultancy to the UK Civil and Structural industry

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  GTS Cadbuild Ltd

  Jul 1988 - Jul 1998

  Senior CAD/CAM & IT Technical Consultant

  Responsible for providing CAD/CAM technical pre- and post-sales consultancy to the UK Civil and Structural industry

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  Excitech Ltd

  Jul 1998 - Dec 2002

  Senior IT Technical Consultant

  Responsible for provisioning turn-key system design and installation to blue-chip client base (including JLP), predominantly across the UK’s Architectural, Civil and Structural construction industries

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  John Lewis

  Dec 2002 - Feb 2023

  Leads a high performing team responsible for the strategic direction and efficient delivery of Google Workspace, GCP, RingCentral, Legacy Domino and Cisco Security Email Gateway services to JLP enterprise-wide Responsible for ensuring that delivery of shared infrastructure within the client technology development space met customer requirements in a timely and cost efficient way aligned to JLP Enterprise Architecture Strategy Responsible for 3rd line delivery of EUC and IT support services into John Lewis Head Office in Victoria and other locations including JLP’s hotels, clubs and societies Responsible for Cross Tier 1, 2 and 3 delivery of EUC and IT support services into the John Lewis Head Office in Victoria and other locations Headhunted from Excitech by client JLP to provide strategic direction and support for CAD applications within Building Group and for administration and end user support for all other Building Group IT systems

  • Infrastructure Manager

    Feb 2015 - Feb 2023

  • Development Manager

    Jan 2013 - Nov 2020

  • Manager, Technical Services

    Jan 2012 - Jan 2013

  • Manager, Network Management

    Mar 2006 - Jan 2012

  • Assistant Manager - CAD/CAM & Technical Support Services

    Dec 2002 - Mar 2006
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  Wipro Limited

  Nov 2020 - Feb 2023

  Senior Lead Consultant / Infrastructure Manager - Cloud and Infrastructure Services

  Through proven experience, demonstrates ability in leading high performing OpsDev teams across onshore and offshore globally, encompassing 3rd Party delivery partners. Holistic knowledge and understanding of IT infrastructure with specific responsibility for the strategic direction and efficient delivery of IT OpsDev service, including, Google Workspace, Bettercloud, GCP, Zoom, RingCentral, Cisco ESA, Horizon, End-point-devices and Legacy into the John Lewis Partnership account. Manages the overall demand pipeline into the end user compute stack.Through proven experience, demonstrates ability in leading high performing OpsDev teams across onshore and offshore globally, encompassing 3rd Party delivery partners. Holistic knowledge and understanding of IT infrastructure with specific responsibility for the strategic direction and efficient delivery of IT OpsDev service, including, Google Workspace, Bettercloud, GCP, Zoom, RingCentral, Cisco ESA, Horizon, PoS, End-point-devices and Legacy into the John Lewis Partnership account. Manages the demand pipeline into the end user compute stack.. Demonstrates excellent customer engagement skills. Ability to work in a fast paced environment and to tight timescales, with tight scope and budget control, utilising delivery teams across in-house and 3rd party implementation partners.. Responds rapidly where requirements change, are fluid and adapts. Able to work with multiple stakeholders in parallel and at all levels. Works closely with implementation stakeholders, communicating, escalating issues, managing cost, time, and risk, driving continuous improvement. Comprehensive knowledge and experience of Operational Service Management, the application of ITIL Best Practice. Experience and understanding of supplier management. Ability to draft, review and manage Service Level Agreements (SLA's), Operational Level Agreements (OLA's) and Service model documentation. Disaster Recovery Management & Execution Show less