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Ahmad Hafeez

Ahmad Hafeez

Customer Service Representative

Followers of Ahmad Hafeez2000 followers
location of Ahmad HafeezLahore, Punjab, Pakistan

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  • Timeline

  • About me

    Customer Success Manager specializing in Quality Assurance and KPIs at ETS Devices

  • Education

    • University of the Punjab

      2018 - 2022
      Bachelor of Business Administration - BBA Business Administration and Management, General

  • Experience

    • Abacus

      Apr 2020 - Aug 2021
      Customer Service Representative

      As a customer service representative my core duty is to ensure customer satisfaction, building strong image and a power pack impact of our services

    • Silkbank Limited

      Aug 2020 - Aug 2020
      Sales Executive (Training)

      Setting realistic and achievable sales targetsDeveloping strategies to meet and exceed targetsTracking progress and adjusting strategies as neededEmphasizing continuous learning and improvementFostering personal and professional growthPushing oneself to reach new heights in the sales career.

    • OFF DESKS

      Sept 2021 - Feb 2023
      Team Leader

      As a Customer Service Team Leader , my main responsibilities would include supervising and supporting a team of customer service representatives. I would be responsible for ensuring that the team meets performance targets, providing coaching and feedback, and handling escalated customer issues. It's a crucial role for me in maintaining high-quality customer service and ensuring smooth operations in the call center.

    • Meezan Bank Limited

      Feb 2023 - Feb 2024
      Business Development Specialist

    • ETS Devices

      Sept 2023 - now

      • Federal Account Manager

        Feb 2024 - now

      • Business Development Executive

        Sept 2023 - Feb 2024

  • Licenses & Certifications