Philipp Soldunov

Experience

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  W Hotels

  Jun 2013 - Jun 2014

  Guest Experience Manager

  Ensured guest satisfaction, created memorable stays for customers, answered phone calls and provided guests with information about the hotel, events and local area happenings, maintained interdepartmental communication, assisted guests with any types of inquiries related to the hotel, prepared “Welcome” amenities for VIP and repetitive guests to maintain guest loyalty to the brand and the property, ensured guests’ recovery when they experienced issues with their stays, served as an room service order-taker for in-house guests, promoted SPG loyalty program and consistently enrolled guests into the program.Was nominated twice as “Talent of the Month” for creating personalized and memorable experiences. On various occasions received high praise from guests’ feedback in online surveys and emails to hotel’s management.Also demonstrated highest level of initiative. On many occasions assisted executive management in executing various hotel projects. Designed numerous training materials for associates. Acted as an assistant to W Insider and was responsible in composing & editing insider materials for hotel guests & associates. Also, assisted Sales & Marketing team in creating collateral for the hotel’s promotions and etc. Created Valentine's Day amenity promotion campaign and achieved over $500 of revenue as a result of valentine’s gifts sales.During my employment in W Washington DC, hotel maintained one of the highest GEI (Guest Experience Index) level in its five year operational history. Show less

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  Pandomus Group

  Mar 2018 - Nov 2019

  Sales & Marketing Manager

  As a Head of Sales & Marketing Department was responsible for creating an overall marketing strategy of a company. As a part of implementing this strategy, was in charge of a complete rebranding of the company and creation of branding assets, was personally involved in the development of a new corporate website, implemented email campaigns using MailChimp, created social media accounts that are constantly maintained and are regularly updated with new content. Implemented Google Suite as a company's main email hosting, Slack as a main internal communication platform and Trello as a task manager to improve the company's productivity.Was responsible for the creation of promotional material for company projects such as presentations, brochures & fact sheets. Developed landing pages for the projects. Worked together with external digital marketing companies on creating digital marketing campaigns (display, PPC) on platforms such as Google, Yandex and Facebook. Was tasked with communicating with real estate agents to promote developments and prepared marketing resources for the agents. Due to the thoughtful preparation of such resources, the company enjoyed growth in client viewings. As long-term rentals are one of the business directions of a company, was instrumental in personally finding clients for over 15 properties. Show less