Ignacio Manzano Roces

Experience

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  Sitel

  Jan 2003 - Jan 2007

  Mentor - Coordinator - Technical agent

  Different Roles in Sitel Iberica working for Hewlett Packard.- Program Manager Backup - Mentor (Technical coordinator) - Technical Writer - First level Help Desk agent

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  Bull UK

  Jan 2007 - Jan 2008

  Technical Coordinator

  working in IGAE (Economic Ministry) coordinating their Help Desk (first level support).Implementing and creating new process and procedures to improve the HelpDesk performance. One of my main role was to create technical documentation and train new agents. Supervisor of the IGAE call center and point of contact with the different suppliers (Lexmark, Gestener, Canon, NEC..)I was in charge of 3 first level agents and 5 second level ones.

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  Trium Sistemas Informaticos SL

  Jan 2008 - Jan 2009

  Technical Coordinator

  working for Realia Business and coordinating a team of 4 System Administrator Technicians and HelpDesk Agents.As a coordinator my main role is maintain the SLAs agreed with the client and being responsible of all the technical issues and user’s complaints.Responsible of creating and maintaining technical documentation. I implemented and maintain the Help Desk ticketing tool based in ITIL OTRS.System Administrator in W2003 environment and Realia Data Center Coordinator. Citrix and Xen server administrator Show less

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  Caip Consultores

  Jan 2009 - Jan 2010

  System Administrator

  Linux, Windows 2003 and 2008 Server deployments. Server tools and Hardware support in different user environments. (WXP, W7, Ubuntu)Data Center management in CAIP SL client IDEPA, Networking, Vmware Vcenter, Trend Micro Antivirus server, Back up system management (Veritas Backup Exec and Veem Backup), Exchange 2010 server and FW issues (Barrucuda and Stonegate)

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  CSC

  Jun 2011 - May 2017

  - Security Incidents: Incident Management, resolution, root cause analysis and team coordination. - Patching process development and implementation for both Wintel and Midrange platforms. Coordination of the patching activities within the account. - Vulnerability management process implementation. - Antivirus Management: Coordination of the different Antivirus services CSC provides to Zurich in both NA and EMEA regions. Alerts coordination. - ORR Security Process. Implementation of Security checklist for ORR projects and new builds globally. - Audit information: Assure compliance with the Security policies of both CSC and our client . Evidence requests and coordination with our Compliance team. - Access management coordination for the different platforms related to Data Protection directive of the European Union on regards of offshore access. - Security Operations point of contact for our client in EMEA and member of the Management team working with client Group Information Security Team in all the different Security projects and escalations globally. Show less

  • Global Security Operations Manager in CSC- Zurich

    Jun 2014 - May 2017

  • EMEA Security Operations Lead - Zurich Account

    Jan 2013 - May 2014

  • EMEA Security Operations

    Jul 2012 - Dec 2012

  • Desktop Protection Team Lead - CSC - Zurich Account

    Jun 2011 - Jun 2012
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  DXC Technology

  May 2017 - Jul 2023

  Security Delivery and Cyber Project Management Manager covering Spain and Portugal. I lead a team of Security Delivery Leads and Project Managers supporting multiple accounts within the IBERIA region. GDPR POC for the South Region with special focus on IBERIA (Spain and Portugal) accounts. Reporting to the Global Security Account General Manager, I lead a team of Information Security Professionals based in Europe and India. My team provides services in both EMEA and NA regions in different Security areas such as Vulnerability Management ,ID and Access Management, Security Tools, Antivirus Services, Secure Coding , Network Protection or Risk and Compliance.

  • IBERIA SDL and PMO Manager

    Jan 2021 - Jul 2023

  • Global Account Security Officer - Zurich account

    Mar 2019 - Mar 2021

  • GDPR Team Lead IBERIA- South

    Sept 2018 - Feb 2019

  • Security Operations Manager

    May 2017 - Sept 2018
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  Zurich Insurance

  Aug 2023 - now

  Global Security Service Manager

  Global Application Security Service Manager supporting Zurich BTS function and providing Application Security Services to Zurich BUs.