Richard Bailey

Experience

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  Cablevision

  Jan 2013 - Jan 2015

  Retention Account Manager
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  Paychex

  Jan 2016 - May 2022

  Scheduled and maintained the payroll process for 3K+ clients and their non-exempt and exempt employees throughout the United States within a leading provider of human resource, payroll, and benefits outsourcing services.• Coordinated and facilitated payroll specialist training to ensure ongoing account compliance.• Served as a Subject Matter Expert (SME) on company products, policies, guidelines, and best practices; utilized appropriate analysis, tools, and methodologies to improve performance and teamwork across all levels of the organization. • Provided first level client and systems support; delivered unparalleled customer service and ensured a world-class experience.• Collaborated with management on the analysis of payroll process efficiencies, procedures, and controls; helped develop and implement operational systems and methods to streamline communication and workflows.• Supported internal teams to identify best practices, uncover areas in need of improvement, and develop and design/redesign workflow.• Assisted clients in the attainment of payroll deadlines.• Regularly monitored and analyzed reports and accounts.• Validated the accuracy of payroll following every pay run to ensure compliance.• Voided and reissued payroll direct deposits and checks to correct pay discrepancies.• Researched, compiled data, and coordinated required quarterly payroll reports and generated payroll reports upon request to analyze, and to make recommendations on best practices and operational changes.• Reviewed payroll approvals, time-off requests, time submitted, and error reports to manage payroll output and ensure client satisfaction.• Prepared and remitted payroll and quarterly taxes to federal and state agencies.• Administered/filed quarterly and annual payroll tax returns.• Assessed and approved special compensation calculations and retirement contributions. • Prepared and remitted payroll and quarterly taxes to federal and state agencies. Show less • Administered/filed quarterly and annual payroll tax returns.• Assessed and approved special compensation calculations and retirement contributions. • Prepared and remitted payroll and quarterly taxes to federal and state agencies.• Administered/filed quarterly and annual payroll tax returns.• Assessed and approved special compensation calculations and retirement contributions. Studied existing and new legislation to ensure compliance with federal, state, and local legal requirements, enforced adherence to requirements, and expertly advised management on needed actions.• Stayed abreast of/proficient in all payroll-related software and systems to effectively support staff, resolve errors, answer questions, assist with research, request programming modifications, and analyze data.Selected Accomplishments:• Consistently championed improvements in payroll operations; organized and employed new procedures to ensure organizational efficiency, increase productivity, reduce costs, and streamline operations.• Earned multiple awards for outstanding service, low client turnover, and being adept at identifying issues, correcting errors, and ensuring impeccable accuracy for clients and the management of their employees.• Recognized on numerous occasions for being an asset in cultivating successful client experiences.• Repeatedly praised for being knowledgeable in company products/services and staying abreast of applicable laws and the evolution of payroll and HR.• Received acknowledgement for capacity to quickly learn and manage multiple employee and client management platforms and databases, while maintaining a high level of accuracy.• Determined innovative strategies to consistently meet aggressive sales goals and surpass satisfaction metrics. Show less

  • Account Manager/Senior Client Services Representative

    Jan 2016 - May 2022

  • Account Manager/Senior Client Services Representative (Continued)

    Jan 2016 - May 2022
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  PayServ Payroll Solutions

  May 2022 - May 2024

  Payroll and Implementation Manager

  Manage the implementation process of new clients including information gathering, setting up/onboarding clients, enrolling employees, and loading historical information into the payroll platform.• Deliver the highest quality client service possible including providing first-tier technical support to customers and internal staff; work with clients and internal staff to resolve issues and provide solutions.• Perform new customer on-boarding, orientations, and training in person or by webinar including client requirement gathering, configuration, implementation, and training of proprietary software. • Communicate with client and internal implementation team on priorities, project status, and issues as they arise. • Submit enhancement inquiries and requests to development. Show less

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  Justworks

  May 2024 - now

  Implementation Specialist

  Works closely with the Customer Support Team, the Tax Team, Engineering as well as our customers to gather the necessary information needed to accurately and efficiently enter payroll history and ensure a clean and smooth transition onto the Justworks Payroll platform. Working with the engineering team to help update and upgrade the payroll software to enhance the payroll history setup for our team.