Faris Helmy

Experience

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  CTC- Global Sdn Bhd

  Jul 2013 - Jan 2013

  Technical Support Engineer

  Provide for on-site support Support user’s application Perform on-site troubleshooting and resolution Perform preventive maintenance Invoke problem escalation process to the next level of support Carry out project roll out and installation Project involves:Outlook Exchange at MaybankoProject duration: 1 monthsoProject role: Engineer SupportMigration Windows 7 at Bank Negara Malaysia.oProject duration: 4 monthsoProject role: Engineer SupportMigration Windows 7 at AmBank oProject duration: 1 monthsoProject role: Engineer SupportPreventive maintenance at United Overseas Bank.oProject duration: 1 monthsoProject role: Engineer Support Tunjukkan kurang

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  CMG HOLDINGS SDN BHD

  Jan 2014 - Jun 2014

  Application Support Specialist

  Involve remote support for Business Application SystemProvide for on-site support Support user’s application Perform on-site troubleshooting and resolution Perform preventive maintenance Invoke problem escalation process to next level of supportAssist in end-user training, software installation, implementation and required to travel occasionally within MalaysiaPrepare and maintain reports, and legal descriptions of surveys in order to describe, certify, and assume liability for work performed. Tunjukkan kurang

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  Mesiniaga Berhad

  Jul 2017 - Jan 2018

  IT Support Specialist

  Managing Incident and Service requestCommunication with the userLogging the request details of the incident/servicesProvide first-level investigation and diagnosisResolving request when first contactedKeeping update with userClosed all ticket

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  Biz Objek Sdn Bhd

  Apr 2018 - Apr 2019

  Junior Software Engineer

  Provide Technical assistance and support on analysis, design, documentation, testing and implementation of the application. Design, train and deploy the solution in the team. Perform installation, configuration, deployment of products. Perform maintenance and health checks activities on solution/server. Provide support and bug fixes/patches of develop source code. Provide technical documentation, user manuals and test scripts during development and conduct training to customers after implementations. Tunjukkan kurang

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  Bank Negara Malaysia

  Jan 2019 - now

  Application Analyst