Faris Helmy

Faris Helmy

Technical Support Engineer

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location of Faris HelmyGombak, Selangor, Malaysia

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  • Timeline

  • About me

    Application Analyst

  • Education

    • Universiti Tun Hussein Onn Malaysia

      -
      Bachelor's degree Computer Software Engineering
  • Experience

    • CTC- Global Sdn Bhd

      Jul 2013 - Jan 2013
      Technical Support Engineer

      Provide for on-site support Support user’s application Perform on-site troubleshooting and resolution Perform preventive maintenance Invoke problem escalation process to the next level of support Carry out project roll out and installation Project involves:Outlook Exchange at MaybankoProject duration: 1 monthsoProject role: Engineer SupportMigration Windows 7 at Bank Negara Malaysia.oProject duration: 4 monthsoProject role: Engineer SupportMigration Windows 7 at AmBank oProject duration: 1 monthsoProject role: Engineer SupportPreventive maintenance at United Overseas Bank.oProject duration: 1 monthsoProject role: Engineer Support Tunjukkan kurang

    • CMG HOLDINGS SDN BHD

      Jan 2014 - Jun 2014
      Application Support Specialist

      Involve remote support for Business Application SystemProvide for on-site support Support user’s application Perform on-site troubleshooting and resolution Perform preventive maintenance Invoke problem escalation process to next level of supportAssist in end-user training, software installation, implementation and required to travel occasionally within MalaysiaPrepare and maintain reports, and legal descriptions of surveys in order to describe, certify, and assume liability for work performed. Tunjukkan kurang

    • Mesiniaga Berhad

      Jul 2017 - Jan 2018
      IT Support Specialist

      Managing Incident and Service requestCommunication with the userLogging the request details of the incident/servicesProvide first-level investigation and diagnosisResolving request when first contactedKeeping update with userClosed all ticket

    • Biz Objek Sdn Bhd

      Apr 2018 - Apr 2019
      Junior Software Engineer

      Provide Technical assistance and support on analysis, design, documentation, testing and implementation of the application. Design, train and deploy the solution in the team. Perform installation, configuration, deployment of products. Perform maintenance and health checks activities on solution/server. Provide support and bug fixes/patches of develop source code. Provide technical documentation, user manuals and test scripts during development and conduct training to customers after implementations. Tunjukkan kurang

    • Bank Negara Malaysia

      Jan 2019 - now
      Application Analyst
  • Licenses & Certifications

    • Huawei Certified Network Associate - Routing & Switching

      Huawei
      Jan 2019
    • ITIL 4

      AXELOS Global Best Practice
      Oct 2019
    • Microsoft Certified Professional: Microsoft Certified Professional

      Microsoft
      Feb 2018
      View certificate certificate