Michael Bullard

Experience

• 

  IBM

  Feb 2011 - now

  > Proven track record for consistent high performance over the last 13 years.> Developing & driving an Agile working culture to align with strategic direction within on our company and to promote innovation.> Strong organizational management and has successfully transformed large teams which have achieved significant operational efficiencies.> Successfully managing large work movement across Europe ensuring transition of work meets set targets & expectations.> Successfully managing resource actions.> Managed teams that continue to be recognized for Innovation.> Has good Business Controls experience.> Ensuring my team have what they require to succeed.> Ensuring we meet & exceed our Center KPI's and targets.> Adhering to all HR processes & protocol.> Empowering my team to perform to its maximum capability.> Addressing poor performance with staff members.> Negotiating in team based decision making for the business.> Ensure all training requirements are planned and managed accordingly.> Responsible for delivering salary increases based on key indicators.> Host monthly 1 to 1 meetings with staff on performance and objectives.> Communicate annual performance reviews with team members. > Investigate & establish RCCA's on all defects and audit requirements.> Maintaining my social profile and showcasing our organization by creating informative and engaging media such as videos & images. Show less > Managing workload consisting pick & packaging of software bill of materials for orders shipping globally.> Ensuring sufficient training requirements are highlighted and executed to provide suitable cover at all times.> Provide accurate reporting to center meetings and stakeholders when requested.> Relocating workforce to areas of need & identifying trends to align in an efficient & productive manner.> Applying Lean Six Signa methodologies with in the manufacturing environment. Show less

  • Business Management Communications & Program Manager

    Feb 2020 - now

  • Business & Market Leader, Shared Services Squad, Global Software Delivery Services.

    Feb 2018 - now

  • SaaS & Appliance Quote to Cash Manager (UKI, DACH, CEE & Nordics)

    Jul 2003 - now

  • EMEA & AP SaaS CoC, Level 1 & Channel Admin Manager

    Feb 2014 - Aug 2014

  • EMEA Team Lead for EMEA SaaS CoC & Channel Admin, Global Acquisition Execution Support Team

    Jan 2013 - Feb 2014

  • Software Production Manufacturing Team Lead

    Feb 2011 - Jan 2013