Jacky Chai

Experience

• 

  Hilti

  Jan 2008 - Dec 2013

  -Pre-planning for whole weeks before visit -Map key stakeholders or key contact base on the customers list.-Handling all customers inquiries and providing quality service to clients.-Provide quotation to clients according clients requirement.-Identify clients project status & needs.-Identify jobsite applications base on BC trade.-Identify jobsite contractors base on BC trade.-Prepare for demonstration product to clients. -Develop new account & penetrade existing account.-Work closely with sales teams, such as sharing project info, assign lead to peers.-Work closely with Engineering team if involve any technical calculation approval. -Build, strengthen and optimize relationships with clients and business partners. Show less - Maintance the existing account giving by company.- Generate new business through outbound calls and appointment- Follow up on incoming sales leads by engineering team.- Provide technical consultation to customers.- Identify clients project status & needs.- Identify jobsite applications base on M&E trade.- Identify jobsite contractors base on M&E trade.-Prepare for demonstration product to clients. -Work closely with sales teams, such as sharing project info, assign lead to peers.-Work closely with Engineering team if involve any technical calculation approval. -Build, strengthen and optimize relationships with clients and business partners. Show less

  • Techinical Sales (TS) - BC2 team

    Jan 2011 - Dec 2013

  • Technical Sales (TS) - M&E team

    Jan 2008 - Dec 2010
• 

  Hilti Asia

  Jan 2014 - now

  Responsible to drive 9 team member under BC3 team - Assure TS Integration by implement Sales Competence Development (SCD) plan - Mentoring and coaching TS during field ride or joint visits to customers at least 3 days per week, which mean spend 80% of time in the field with TS and 20% of time spend in office work. - Assure proper TS sales pre call preparation - customer Info, demo tools in the car, clear objective by every visit, call plan for the day via CRM7.- Conduct post call discussion to assess call productivity and TS competence and behavioural issue. - Make Field Ride Coaching Reports for analysing fulfilment of Disciplined Sales Execution (DSE)during the actual field ride and customer visit.- Manage yearly Performance Management Process (PMP) with team member. Perform timely on-going and development discussion in order to help team member to achieve target.- Fulfilment of monthly, quarterly and annual plan of the team according to the quantitative and qualitative key performance indicators (KPI’s) set by company.- Managing the process of daily and weekly sales planning, steering team to execution LE in every month.- Work together with Logistic Department for specific items forecast by team Show less Responsible for manage newly segmented team in 2014. - Increase 2 team member from 4 ( year 2014 ) to 6. (year 2015)- Transact business plan to team activities, assure sustainable business growth & assess individual team member development potential.- Drive project management in detail. - Achieving team sales result from 6.4mil to 8.5mil. ( 2014 - 2015 )- Successful developing 3 Out of 6 TS.- Control & reduce price discount for team.- Align with Credit department to improve on the collection result.- Align with Marketing department to achieve INP target, & train to trainer program. - Evaluate TS performance base on 7 Red Thread Dimension. Show less

  • Area Sales Manager, KV BC3 team

    Jan 2016 - now

  • Area Sales Manager, KV Steel & Metal team

    Jan 2014 - Dec 2015