Sara Rodrigues Da Costa

Experience

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  Ideias aos Molhos

  Jul 2011 - Jan 2011

  Trainee in Sports Marketing

  Branding, Sponsoring, Communication Plans, Events, Media Relations, Clipping/ Press Monitoring, Social Media

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  NewsSearch

  Jan 2012 - Jun 2012

  Media Researcher
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  Federação Portuguesa de Rugby

  Jun 2012 - Jun 2013

  Marketing Manager

  - Sponsorship Management;- Create and Implement Marketing Campaigns;- Digital Marketing Strategy: create and implement a digital marketing plan. Daily management of web content in digital platforms like Corporate Website and Social Networks;- Sport Events such as European Championships, National Finals, International Matches, Awards giving Cerimony. Management of sponsors and suppliers, Media presence,etc;- Media Relations: interacting with the media, Press Releases, clipping, follow up;- Create a Weekly Page about portuguese Rugby in journal OJE;- Online and offline content management (bilingual, english/portuguese);- Copywriting and Graphic Design: Outdoors, Flyers, Newsletters, Event Booklets. Exibir menos

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  Delphos

  Jan 2013 - Jul 2017

  Co Founder

  Cultural Intervention Organizationhttp://delphoscultura.wordpress.com/

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  Galeria Bessa Pereira

  Jan 2014 - Jan 2017

  Communications Manager

  - Media Relations;- Digital Marketing Strategy;- Content Management;- Cultural Events Management (Exhibitions):- Curatorial Assistance.

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  AT&T

  Mar 2017 - Nov 2021

  - Leading and executing site-level enablement activities for all services implementation projects.- Establishing and maintaining effective relationships and working effectively with each outsourcer company and other involved parties. Updating process documentation if required.- Managing and supporting the customer during the implementation of the end-to-end solution as agreed in the signed contract.- Recommending process improvements and cooperating on enhancements implementation. Provide reporting to the involved customer and AT&T management line.- Assisting in overseeing the tasks, managing deadlines, scheduling resources and managing the time. Early problem detection and troubleshooting. Exibir menos -Providing support for all U-Verse products through customer interaction and the use of the industry leading diagnostic tools;- Customer relationship management ;- Handling inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing etc;- Diagnosing and resolving technical hardware and software issues involving internet connectivity, email clients, IPTV, CVOIP and more.- Providing effortless experience for AT&T customers;- Supporting new agents facing complicated customer care scenarios by providing them relevant scripts, articles and strategies, Exibir menos

  • Project Implementation Manager

    Jan 2018 - Nov 2021

  • U-verse Resolution Specialist

    Mar 2017 - Jan 2018
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  Fujitsu

  Nov 2021 - now

  - Member of the European Marketing Leadership team with the goal of improving the marketing performance, implementing new technologies and developing the Fujitsu Uvance brand.- Be the go-to person in the region for coordinating improvements and projects across Europe.- Responsible for progressing major marketing Projects and for improving consistency and alignment between all European countries.- Bringing project management skills and disciplines to the marketing team to complement their Marketing expertise and ensure progress is incremental, prioritized, coordinated, and effective.- Supporting a continued improvement of Marketing tools, Marketing performance and Marketing talent.- Coach and support the team in an agile mindset and use of Kanban.- Develop talent and culture change.- DX Lead for European Services Marketing: Identify and profile existing DX related initiatives, Identify gaps for transformation, Design tactical actions to scale, cascade or extend existing solutions or create new ones. Exibir menos - Responsible for progressing major marketing initiatives and be the go-to person in the region for coordinating improvements and projects across the Northern and Western Europe.- Acting as a member of the NWE Marketing leadership team to improve the marketing performance, implement new technologies and develop the Fujitsu Uvance brand.- Bringing project management skills and disciplines to the marketing team to complement their Marketing expertise and ensure progress is incremental, prioritized, coordinated, and effective.- Supporting a continued improvement of Marketing tools, Marketing performance and Marketing talent.- Coach and support the team in an agile mindset and use of Kanban. Exibir menos

  • Program Management and DX Lead - Europe Services Marketing

    Jan 2022 - now

  • Program/Project Manager – Northern and Western Europe Marketing

    Nov 2021 - Mar 2022