Levi Joel

Experience

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  Taco Bell

  Jul 2018 - Sept 2018

  Service Champion

  • Provided customer service from the drive through and cash register • Maximized customer satisfaction though teamwork and communication• Utilized conflict resolution skills to satisfy customer’s needs• Maintained a clean and organized work environment

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  Live Nation Entertainment

  Aug 2019 - Mar 2020

  Guest Services Associate

  • Ushered patrons to their seats and answered any questions related to the venue and concert• Operated metal detector wands and performed basic security checks• Scanned tickets to permit entry into the venue• Maintained a safe environment to ensure that patrons had a memorable but safe concert experience

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  Kennesaw State University

  Dec 2019 - Aug 2021

  Student Technical Assistant for the School of Music

  • Collaborated closely with a team of specialists to put on over 100 concerts during Covid-19.• Set up and streamed live broadcast audio and video every week.• Frequently built stages for various concerts and moved grand pianos and percussion equipment.• Communicated and collaborated with students and artists to set up microphones for recording.• Operated lighting and video; mixed, recorded, and archived audio for concerts.• Troubleshooted and resolved audio signal flow issues. Show less

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  Walmart

  Mar 2020 - Jun 2020

  Cap 2 Stocking Associate

  • Utilized teamwork skills to unload trucks with two to four thousand boxes of inventory every day.• Improved efficiency through consistent work ethic when staging the store.• Managed multiple inventory-sets and sorted them into various departments.• Stocked grocery, toys, cosmetics, sports, and pet department.• Performed basic custodial duties when spills occurred.

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  Joel A. Katz Music and Entertainment Business Program at Kennesaw State University

  Aug 2020 - Dec 2020

  Mac Lab Assitant

  • Participated in an internship program, working in the recording studio as a tracking and mixing engineer.• Assumed managerial role to help familiarize newer assistants in the Mac Lab with the Distressor Compressor, Preamps and AKG C414 microphones as well as digital audio workstations such as ProTools and Logic Pro.• Conceptualized songs with artists and converted ideas into final performances

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  Kennesaw State University - (CCSE) College of Computing and Software Engineering

  May 2021 - Aug 2021

  Student Administrative Assistant

  • Maintained, scanned, and organized thousands of faculty documents pertaining to new hires, status changes and grants.• Developed interactive spreadsheets to be utilized by professors.• Operated HP DesignJet printer to create hundreds of promotional posters for the college.• Used Omni CMS to edit department website in accordance with faculty and student needs

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  Kennesaw State University - College of Science and Mathematics

  Oct 2021 - Apr 2022

  Administrative Assistant

  • Created interactive spreadsheets to collect historical data on over 5 thousand students to better understand trends in student progression. • Balanced the needs of hundreds of students and multiple advisors and administrators on a weekly basis through transparent communication, organization, and time management.• Investigated and resolved a wide range of student issues by utilizing the various technologies provided by KSU including Banner, Nolij, and Owlexpress.• Connected students with various campus resources so they could have a more in-depth understanding of the support system in place for them. Show less

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  Veritext Legal Solutions

  Apr 2022 - now

  Customer Service Representative

  • Act as a liaison between court reporters and law firms, ensuring timely and accurate fulfillment of over two thousand cases, while encouraging cooperation between all parties involved.• Consistently outperform other divisions in customer service each quarter by maintaining a net promoter score above 70.• Utilize client data to identify and understand customer preferences, enabling our company to provide personalized services to meet specific client needs. • Successfully establish and maintain strong relationships with multiple agencies, videographers, and interpreters, leading to higher vendor retention rates overall. Show less