Susie Young

Experience

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  Linx Entertainment

  May 2011 - Mar 2013

  Actor/Entertainer
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  HCL Technologies

  Jul 2014 - Nov 2016

  This B2C role in a busy office environment involved meeting daily, weekly, and monthly targets, processing data accurately and at a high speed, and with perfect compliance. The position required me to be highly capable of change at any moment, as campaigns circulated according to the client’s needs. It required a high standard of customer service, and the ability to think quickly and critically. I also assisted the HR department with the screening of CVs, conducting phone interviews with applicants, and arranging interviews, and monitored quality on call recordings. Show less

  • Process Trainer

    Oct 2015 - Nov 2016

  • Sales Team Leader and Acting Trainer

    Jul 2014 - Nov 2015

  • Sales and Retention Executive

    Jul 2014 - Jun 2015
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  Three Ireland

  Oct 2015 - Sept 2017

  Soho/Micro Business Retention Specialist and Learning Support Partner

  Providing the most comprehensive communications solutions for small office, home office, and micro business customers. Creating online training content and programmes for all of SME using Articulate 360. Hosting training sessions with existing staff and on-boarding new staff members from induction to independent work.

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  TU Dublin Students Union City Campus

  May 2019 - Sept 2020

  This voluntary position within my role as Student Advisor involves facilitating Smart Consent workshops at First Year orientations.

  • Student Advisor

    Oct 2018 - Sept 2020

  • SMART Consent Leader

    May 2019 - Jun 2020
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  Technological University Dublin

  Sept 2020 - Apr 2021

  Project Administrator: Programme for Students Learning With Communities.

  Temporary contract, the duties of which included; administrative support in the areas of planning, facilitation, and delivery of online CPD lectures at an international and local level, diary management, financial, communication and database administration, meeting management, meeting with community partners to develop project ideas, social media management, and adhoc tasks.

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  Cosy Box

  Oct 2020 - Jul 2022

  Founder
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  TestReach

  Apr 2021 - Apr 2022

  Online Exam Invigilator

  Monitoring high-stakes online exams, from validation through to technical support and customer support.

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  Tinpot Productions

  Sept 2021 - Jul 2022

  Educational Business Development.

  Working to develop and sell online and face-to-face learning opportunities for primary, secondary, and third-level pupils and educators in the areas of creativity, education, educational technology, and digital skills. This role involved research, sales, social media, and marketing as well as relief training. I developed and nurtured relationships with new schools, education centres, and returning clients and managed the sales cycles of all. In addition, I delivered workshops in schools all over Ireland during design and testing phases. Show less

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  UCD Professional Academy

  Jul 2022 - now

  Supporting organisations in the Government, not-for-profit, and charity sectors with effective learning development solutions to support both staff and organisational growth. Working to connect professionals and small organisations with the most effective L&D solutions to support individual career growth and organisational development, respectively. My particular focus is on IT, Design, and Leadership learning opportunities.

  • Account Director: Partnerships, Public, and Charity

    Jul 2024 - now

  • Corporate Account Manager

    Mar 2024 - Jul 2024

  • Education Consultant

    Jul 2022 - Feb 2024