Paul Dempsey

Paul Dempsey

Public Sector Account Manager

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location of Paul DempseyManchester, England, United Kingdom

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  • Timeline

  • About me

    Senior Customer Success Manager | Driving Growth and Retention Through Strategic Partnerships and Expert SaaS Account Management

  • Education

    • Bury College

      2005 - 2008
      IT
    • Tottington High

      2000 - 2005
  • Experience

    • Equanet

      May 2008 - Apr 2014
      Public Sector Account Manager

      • Managed ~25 public sector clients, including the Ministry of Defence and NHS.• Delivered 10% average cost savings via Spend to Save framework.• Led bids and tenders generating multi-million ££ revenues.• Consistently ranked top in business performance targets.

    • Sage

      Apr 2014 - Mar 2015
      Account Manager

      • Managed 250+ accounts, growing revenue through upselling.• Exceeded targets via solution-focused, consultative selling.• Ensured smooth onboarding and client support through collaboration.

    • Swinton Group

      Jul 2015 - Mar 2019
      Customer Relationship Management Business Consultant

      • Consistently exceeded sales targets and KPIs.• Delivered tailored insurance solutions with top satisfaction scores.• Ensured FCA compliance while driving revenue growth.• Strengthened client retention through consultative sales.

    • Sage

      Mar 2019 - now
      Senior Hybrid Success Manager

      • Top 5 UK&I performer with 128% target achievement (FY23/24).• Promoted to Senior Success Manager for consistent KPI outperformance.• Drove revenue via cross-sell, upsell, and new client onboarding.• Built strong C-level relationships and represented Sage at events.• Expert in 10+ SaaS products

  • Licenses & Certifications

    • Account Management: Maintaining Relationships

      LinkedIn
      May 2025
      View certificate certificate
    • Customer Success: Skills for Successful Client Interactions

      LinkedIn
      May 2025
      View certificate certificate