
Paul Dempsey
Public Sector Account Manager

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About me
Senior Customer Success Manager | Driving Growth and Retention Through Strategic Partnerships and Expert SaaS Account Management
Education

Bury College
2005 - 2008IT
Tottington High
2000 - 2005
Experience

Equanet
May 2008 - Apr 2014Public Sector Account Manager• Managed ~25 public sector clients, including the Ministry of Defence and NHS.• Delivered 10% average cost savings via Spend to Save framework.• Led bids and tenders generating multi-million ££ revenues.• Consistently ranked top in business performance targets.

Sage
Apr 2014 - Mar 2015Account Manager• Managed 250+ accounts, growing revenue through upselling.• Exceeded targets via solution-focused, consultative selling.• Ensured smooth onboarding and client support through collaboration.

Swinton Group
Jul 2015 - Mar 2019Customer Relationship Management Business Consultant• Consistently exceeded sales targets and KPIs.• Delivered tailored insurance solutions with top satisfaction scores.• Ensured FCA compliance while driving revenue growth.• Strengthened client retention through consultative sales.

Sage
Mar 2019 - nowSenior Hybrid Success Manager• Top 5 UK&I performer with 128% target achievement (FY23/24).• Promoted to Senior Success Manager for consistent KPI outperformance.• Drove revenue via cross-sell, upsell, and new client onboarding.• Built strong C-level relationships and represented Sage at events.• Expert in 10+ SaaS products
Licenses & Certifications
- View certificate

Account Management: Maintaining Relationships
LinkedInMay 2025 - View certificate

Customer Success: Skills for Successful Client Interactions
LinkedInMay 2025
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