Jason Hitchcock

Experience

• 

  Sovereign

  Mar 2001 - Jun 2007

  Early in my professional career, I served Sovereign as a Key Account Manager. In this capacity, I balanced responsibilities surrounding Sovereign's relationship management, client needs analysis, and solution delivery divisions.Fusing my career-long aptitudes with relationship building, understanding of advisor needs and problem-solving, I quickly self-established as a financial services subject matter expert, and indispensable Key Account Manager for the company, my team, and management.Day-to-day, I established myself as an authoritative, trustworthy and credible project partner. Alongside my burgeoning reputation for industriousness and excellence, I strived to exemplify teamwork, liveliness, and pragmatism in a range of workplace situations (and especially during high-pressure problem solving). Show less

  • Key Account Manager

    Aug 2002 - Jun 2007

  • Policy Servicing Manager

    Mar 2001 - Aug 2002
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  ASB Bank

  Jun 2007 - Jul 2012

  As ASB Bank’s Senior Application Analyst, I effectively straddled functions between the company’s technical requirements and operational process targets.During this, I centralised the company’s various technical, operational, and support issues, offering a unified, concentrated, and clear command over the most impactful action steps. In so doing, I exceeded my role’s expectations, solved business problems, and fuelled the firm’s ongoing operational success.Day-to-day, I partnered with business units, developers, support staff, and vendors, learning from, and jointly unearthing synergistic opportunities with teamwork and professionalism. The mutual nature of all my workplace relations cultivated my team’s ability to thrive, achieve outstanding results, and earn collective fulfilment. Show less In my role as a Business Analyst at ASB Bank, I successfully bridged the gap between the organisation's digital initiatives and operational efficiency goals.In this capacity, I orchestrated a centralised approach to manage the bank's diverse online programs, roadmaps, and process improvement efforts, providing a single point of command to identify and execute the most impactful strategies. This approach led me to surpass my job responsibilities, resolve business challenges, and contribute significantly to the ongoing success of the bank's digital programs.On a daily basis, I collaborated closely with various project teams, fostering a learning environment where we collectively identified and leveraged synergies for improved efficiency. This reciprocal dynamic within my professional relationships enriched our team’s performance, leading us to achieve exceptional results and garnering a sense of collective satisfaction. Show less

  • Senior Application Analyst

    May 2010 - Jul 2012

  • Business Analyst

    Jun 2007 - May 2010
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  Sovereign

  Jul 2012 - Sept 2016

  Business Analyst

  Prior to my Business Analyst role at ASB Bank, I served as Business Analyst with Sovereign, where I managed business technology improvement.With an overarching responsibility encompassing day-to-day management of a financial service company, my chief mandate was business process improvement. I led, influenced, and worked alongside a team of diverse expert business technology team members, where I synthesised cross-functional staff skills, generated symbiotic relationships, and achieved synergistic aims as a result.In accomplishing this, I leveraged both my managerial and interpersonal skills to energise all business units & professionals I contacted (from deep involvement to minor consultations). Embracing a philosophy emphasising holistic business unity, cross-functional alliance, and concerted action, I furthered the success of all team members with harmony, productivity, and empathy. Show less

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  ASB Bank

  May 2019 - now

  In my current/most recent role as Senior Business Analyst with ASB Bank, I spearhead end-to-end operations over the firm’s business analysis function, from capturing business outcomes and applying delivery framework, through to sharing knowledge and industry practices.Managing the full-cycle of business analysis, I converged divergent efforts across multiple objectives by translating my core competencies of strategic thinking, collaboration, and leadership into purposeful action that boosted NPS, improved back office operations and also increased customer satisfaction ratings for ASB Bank.In doing so, I exercised a leadership style balancing accountability, integrity, and innovation. My chief focus was achieving excellence in business analysis while championing continuous learning, process improvement, and value creation through each process. Show less Before my current post, I established a 6-year track record, paving a path of successful stakeholder engagement, project documentation & business process optimisation as a Digital Business Analyst with ASB Bank.To accomplish this, I consulted, collaborated, and acted as a liaison to steer the corresponding initiatives toward a specific and commercially meaningful direction, and fulfil 100% of business outcomes in result.At the ground-level, I proved myself an effective team member by mobilising communication skills, analytical thinking, and inspiring group attitudes toward tackling collective hurdles. Prioritising constant attention to high-level business objectives, I ensured detailed yet succinct & engaging liaison with stakeholders at all levels. Show less Earlier in my career, during my tenure with ASB Bank, I was entrusted with leading development towards industry-leading standards.By centralising each subsequent project’s myriad elements (from setting standards, improving technologies, to coaching chapter members) & sharpen a laser-like focus on only the mission-critical milestones, I provided a singular vision & oversight that comprehensively secured coverage over the fulfilment of all deliverables.Throughout my Analysis Chapter Lead tenure, I advocated for quality and efficiency while striving to exemplify leadership, dedication, and professionalism. Employing a hands-on approach to analysis, I animated peer & client interactions alike with collaboration and innovation, inciting the team with the drive necessary to rapidly fulfil all group-wide goals. Show less

  • Senior Business Analyst

    May 2022 - now

  • Digital Business Analyst

    Sept 2016 - May 2022

  • Analysis Chapter Lead

    May 2019 - Dec 2019