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Himanshu Walia

Himanshu Walia

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location of Himanshu WaliaIndia

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  • Timeline

  • About me

    Senior Consultant at Capgemini

  • Education

    • Punjabi University

      2010 - 2013
      Bachelor of Engineering - BE CSE

    • Punjab Technical University

      2013 - 2015
      M.Tech Computer Engineering

  • Experience

    • Simcomm Ltd.

      Dec 2015 - Jan 2021

      Working on Verint and Avaya call recording solutions:* Verint V11.0, V11.1, V11.2, V15.1 (Complete end to end deployment and troubleshooting for Voice, Screen Recording, Quality Monitoring, Customer feedback, Coaching, Speech analytics).* AES, Dialers, PBX, CM, Citrix, VPN. * Avaya V12 (Deployment & Management).* Customer Support and Services.* AWS Cloud

      • Assistant Manager

        Mar 2020 - Jan 2021

      • Project Lead

        Mar 2019 - Mar 2020

      • Senior System Engineer

        Mar 2017 - Mar 2019

      • System Engineer

        Dec 2015 - Mar 2017

    • Capgemini

      Feb 2021 - now
      Senior Consultant

  • Licenses & Certifications

    • Avaya Contact Recording and Avaya Quality monitoring R15 Implementation and Maintenance Exam

      Avaya

    • Verint CES Partner Program (Verint Certified Systems Engineer)

      Verint
      Aug 2018

  • Honors & Awards

    • Awarded to Himanshu Walia
      "Customer Kudos" Award - 2019 Outstanding and dedicated service provided to clients.