Claudio Sueth Cavalheiro

Experience

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  Itaú Unibanco

  Sept 2011 - Sept 2014

  Business Account Manager

  As a B2B account manager, I achieved the 300% goal by aiming for solid relationships with business clients, understanding each client's financial needs and objectives.I conducted thorough financial assessments to pinpoint the unique financial requirements and obstacles faced by each business client.I collaborated with various bank departments, including credit, operations, and customer service, to ensure the delivery of a seamless and efficient banking experience for our clients.

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  Telefonica

  Sept 2014 - Mar 2016

  Account Manager

  I managed a portfolio of 12 dealers. It was B2B management, building strong relationships and understanding your business needs. Increment sales targets by 20% through consultative sales.Conducted regular needs assessments and presented customized solutions to address client challenges.Negotiated and finalized contracts, ensuring mutually beneficial conditions. Finance monthly and annual reports.

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  Vitri Eventos

  Mar 2016 - Sept 2018

  Administrative Manager

  I was responsible for overseeing the supply chain operations for four key venues during the 2016 Olympic Games in Rio de Janeiro. My role encompassed managing the entire supply chain process, spanning from procurement and inventory management to delivery planning and distribution.In this capacity, I consistently conducted accurate demand forecasts and collaborated closely with multifunctional teams to align our efforts with customer demand, all while ensuring cost-effective inventory levels. Additionally, I successfully negotiated contracts with transportation providers and fostered robust, enduring relationships with our suppliers. Show less

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  TELUS International Europe

  Jun 2019 - Jan 2022

  Customer Support Representative with Portuguese and English

  I demonstrated an in-depth understanding of the technical aspects of MasterCard operations, responding promptly to customer questions and concerns with precision and efficiency.I analyzed and resolved problems by reviewing and examining customer issue logs and addressing challenges that emerged in various areas, including billing, B to C accounts, and other operational processes.I specialized in problem resolution, providing expert assistance in resolving customer issues, delivering clear and effective solutions that ensured customer satisfaction and confidence in our services.I actively collaborated with the team to identify areas for process improvement and took part in initiatives to streamline operations and enhance efficiency.Maintaining a customer-centric approach, I ensured that our financial institution customers received top-tier support and timely solutions. Show less

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  Crypto.com

  Jan 2022 - Oct 2023

  Ombudsperson

  My work in cryptocurrency customer support required a high level of technical knowledge, cybersecurity skills, and effective communication. It was crucial to assist users in using cryptocurrencies safely and securely, contributing to the continued growth and adoption of this innovative technology.I was also part of the Ombudsman team, and I was dedicated to the Brazilian market. I was available to assist cryptocurrency users, responding to their inquiries, clarifying doubts, and providing technical support as needed. I was responsible for monitoring and verifying cryptocurrency transactions, ensuring accuracy and security in each operation. Show less

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  Concentrix

  Feb 2024 - now

  Account Executive @ LinkedIn LTS at Concentrix

  I am currently centered on expanding our reach in Portugal, working closely with various business partners as a Business Developer and Relationship Manager. My primary responsibilities revolve around identifying and prospecting potential clients, actively engaging with them, and overseeing the entire sales cycle.