Saurav Goyal

Experience

• 

  HSBC

  Jul 2011 - Apr 2012

  Business Analyst

  *Built and implemented fraud management strategies for HSBC North America's USD 30 Billion Credit Card portfolio. *Coordinated implementation of strategies by managing a cross functional team spread across 4 locations and multiple time zones. *Developed management and compliance reports.

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  Capital One

  May 2012 - Mar 2015

  *Defined digital roadmap for card business. *Increased digital customer engagement by 5% through marketing campaigns and saved $0.8M through paperless campaigns. *Increased Card application by 10% by launching a new Mobile channel and redesigning application form.*Planned the rollout of 5 million EMV chip-based cards *Post Capital One's acquisition of HSBC's credit card business ensured data and business continuity. *Developed additional fraud defenses in compliance with the new credit policies and governance. *Lead analyst in ensuring compliance of Retail Credit Policies of the acquired portfolio and build monitoring controls for smooth regulatory audit.

  • Sr. Business Analyst

    Jun 2014 - Mar 2015

  • Business Analyst

    May 2012 - May 2014
• 

  Mytrah Energy

  Jun 2016 - Feb 2021

  *Member of the founding team for Mytrah Mobility - Electric Mobility Business*Directing all cross functional initiatives – strategic projects, creating partnerships, commercial proposals and incubate new business opportunities. *Developed Sales Strategy and Managed RFx (RFI/RFP/RFQ) processes, pricing strategies, market research, competition benchmarking and built financial models *Owned delivery roadmaps for the Projects and Created playbook to scale operations and for launching Electric buses Pan-India*Developed roadmap for telematics solution and created business intelligence dashboards Show less

  • Sr. Manager - Electric Mobility - Strategic Initiatives

    Jul 2018 - Feb 2021

  • Manager - Leadership Program

    Jun 2016 - Jul 2018
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  Meta

  Mar 2021 - now

  Manager, Risk Prevention

  *Lead Global Risk Prevention Regional Operations team in APAC to proactively manage Operational and Regulatory risk by protecting user community and businesses from on and off platform risks*Manage day-to-day high risk enforcement operations, investigations and coordinate response during complex high priority content escalations, events and crises to mitigate imminent or emerging reputational, regulatory, or safety risks to the company or our users in a highly-dynamic, ambiguous and fast-paced environment across different regions, staff groups, and sites*Use data driven strategies to Identify trends and develop scalable solutions to optimize or develop new workflows, and monitor business performance against defined KPIs to enhance operational capabilities and improve user experience*Serve as a cross functional leader for Trust and Safety to Influence cross-functional roadmaps and strategic investments as an advocate for our community and businesses across product, policy, process, systems, data/analytics*Provide strong strategic and visionary leadership to my team, enhance and develop a strong team culture of trust and commitment to advocate for and protect every person, community, and business from risk, defining north star for world class operations*Build a great team through development and execution of a holistic people strategy to attract, retain and develop top talent and role model leadership best practices Show less