Rifan Rahaman

Experience

• 

  Orient Insurance Sri Lanka

  Sept 2014 - Oct 2015

  Customer Care Agent
• 

  Digital Commerce Lanka (Pvt) Ltd.

  Dec 2016 - Dec 2019

  • Sales Executive

    Dec 2018 - Dec 2019

  • Customer Care Associate

    Dec 2016 - Dec 2018
• 

  Edific Solutions

  Jan 2020 - Jun 2020

  Sales and Marketing Executive
• 

  Frostaire Industries (Pvt) Ltd

  Jun 2020 - Jan 2021

  Service Coordinator
• 

  AA Japan

  Jan 2021 - Apr 2021

  International Sales Executive
• 

  Olayan Food Division

  Apr 2021 - now

  Handling a Free-Standing Store.• Coordinate daily Front of the House and Back of the House restaurant operations• Deliver superior service and maximize customer satisfaction• Respond efficiently and accurately to customer complaints• Regularly review product quality and research new vendors• Organize and supervise shifts• Appraise staff performance and provide feedback to improve productivity• Estimate future needs for goods, kitchen utensils and cleaning products• Ensure compliance with sanitation and safety regulations• Manage restaurant’s good image and suggest ways to improve it• Control operational costs and identify measures to cut waste• Create detailed reports on weekly, monthly and annual revenues and expenses• Promote the brand in the local community through word-of-mouth and restaurant events• Recommend ways to reach a broader audience (e.g. discounts and social media ads)• Train new and current employees on proper customer service practices• Implement policies and protocols that will maintain future restaurant operations Show less

  • Assistant Manager

    Apr 2023 - now

  • Shift Manager

    Apr 2021 - Apr 2023