Silviya Hristova

Experience

• 

  TELUS International Bulgaria

  Aug 2011 - Mar 2018

  TELUS International Europe is a premium multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider. TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35+ langsames.As a proud member of the TELUS Recruitment team, I'm responsible for:• Recommending creative and alternative advertising vacancies and strategies;•Developing one of the main hiring channels for sourcing German-speaking candidates, called GermanMasterClass; Tracking and monitoring the end-to-end performance of the classes;• Advertising internal staff vacancies on bulletin boards and intranet;• Acting as a point of contact for Operation Managers;• Screening and interviewing both senior/executive and entry-level candidates; evaluatingqualifications of both internal and external candidates, coordinating pre-employment tests asneeded, and maintaining a short list of potential candidates;• Presenting fully-screened qualified candidates to hiring managers in a timely manner andcoordinating interviews;• Managing communications flow between applicants, hiring managers, and others to keep allparties apprised of the status of each search;• Managing day-to-day relationships with recruitment agencies;• Recommending system improvements to current recruitment processes to ensurestreamlined, cost-effective, high-quality services are provided to hiring managers;• Attending career fairs and representing the company at conferences and workshops. Show less My main responsibilities:• Performing sourcing and screening of candidates’ resumes; • Conducting interviews with candidates (phone or face-to-face) in order to assess their competencies, qualifications, skills and previous employment. ensuring the applicants are fully aware of the position and the company’s specifics;• Building effective working relationships with local Hiring Managers;• Participating in job fairs & university recruiting initiatives• Promoting the mission, vision and culture of TELUS International• Utilizing and maintaining recruitment technology system, trackers and candidates' pipeline;• Properly maintaining recruitment information for reporting purposes;• Creating & updating job descriptions;• Actively suggesting new sourcing channels in order to support the Sourcing team. Show less

  • Recruitment Specialist

    Feb 2016 - Mar 2018

  • Junior Recruitment Specialist

    May 2015 - Jan 2016

  • Customer Service Specialist and 2nd level support

    Aug 2011 - Apr 2015
• 

  OnProcess Technology

  Apr 2018 - Oct 2018

  Senior Recruitment Specialist

  • Covering the whole cycle of recruitment - from the advert preparation to the offer and hireprocess of new employees, including background checks, generating offer letters and handlingturn-down calls and emails, offer and salary negotiation between candidates and clients (HMand HR);• Consulting hiring managers on the hiring process and developing a strategic sourcing plan toensure successful recruitment of quality candidates;• Identifying key sourcing strategies using expert knowledge of the labor market, competition andexternal talent;• Coaching hiring managers to incorporate capability and competency-based assessmentsduring their interview;• Proactively sourcing candidates via social media (e.g. LinkedIn);• Maximizing the usage of internal and external referrals to support strategic businessrecruitment needs;• Providing regular candidate pipeline overviews and reports for key hiring projects;• Management and administration of relationships and agreements with external suppliers andpartners;• Leading internal selection of high potentials for the Talent development program. Show less

• 

  Sirma Solutions

  Mar 2019 - Feb 2022

  Talent Acquisition Partner

  • Lead the full cycle recruitment process providing feedback to both candidates and hiring managers;• Develop talent acquisition strategies and hiring plans;• Attract applicants by using various sourcing channels;• Take steps to ensure a positive candidate experience;• Assist in employee retention and development;• Organise and participate in annual performance assessments;• Organise and/or attend career fairs, assessment centers, or other events.

• 

  QaiWare

  Mar 2022 - now

  HR Generalist

  My role encompasses strategic as well as operational tasks in the following HR areas:• Administration - employees' files, records, labor contracts and benefits• Employee Engagement - Employee satisfaction; Team-buildings and corporate social events; Work-life and wellness program, Benefits program, Employee recognition & retention • Performance Management - Annual assessments; Fit & GAP Analysis, Feedbacks• Talent Acquisition - Recruitment Marketing, Employer Branding, Recruitment & selection, Onboarding• Organisational Development - Policy & Procedures, Job description & Specification • Exit management - Interviews, Retention meetings, Analysis and Reports Show less

• 

  Mentor the Young

  Mar 2024 - now

  Mentor