Rajeev R. K.

WEB Ratna 2012 - Silver Icon Award - Public Participation Initiative Govt. of India Dec 2012 Our Signature Project, the Bihar Public Grievance Redressal System(BPGRS) was awarded the WEB Ratna 2012(Silver Icon) Award in the Public Participation Initiative Category. The Bihar Public Grievance Redressal System (BPGRS) is established to ensure quick and transparent disposal of petitions. The Chief Minister of Bihar holds the Janta Darbar, which is also known as the “Janta Ke Darbar Me Mukhia Mantri" where applications are received and redressedthrough an efficient process. As… Show more Our Signature Project, the Bihar Public Grievance Redressal System(BPGRS) was awarded the WEB Ratna 2012(Silver Icon) Award in the Public Participation Initiative Category. The Bihar Public Grievance Redressal System (BPGRS) is established to ensure quick and transparent disposal of petitions. The Chief Minister of Bihar holds the Janta Darbar, which is also known as the “Janta Ke Darbar Me Mukhia Mantri" where applications are received and redressedthrough an efficient process. As on 1st March, 2012, over 2.6 lakh applications have been uploaded on the website. Additionally, the websites fosters greater public participation as it can be accessed in Hindi and English. It provides a strong and timely feedback mechanism amongst the various Govt. Offices and departments, ensuring that at no point is there any breakdown or delay in communication among the various officials involved in resolving grievances. Show less