Experience

• 

  Standard trust bank (now uba plc)

  Jun 2001 - Sept 2004

  Network analyst

  [ 2001 - 2003 ] Standard Trust Bank (now UBA Plc) Lagos, NigeriaNetwork Analyst• Design and Configuration of vsat, microwave radios and dial up network connections• Integration of telephone lines and higher troubleshooting and resolution of telecoms problems• Troubleshooting and higher level networking problem resolutionHead, Network & Telecoms Helpdesk Unit• Supervision, follow- up, (with regional engineers, IT reps., and Service providers) and prompt resolution of all Networking and Telecoms Problems bank wide• Analysis of Network and Telecoms failure trends so as to proactively resolve foreseen problems• Networking with bosses, regional engineers and Service providers to effectively attain a seamless network and telecoms distributionNetwork & Telecoms Helpdesk Officer• First and Second Level resolution of all networking and telecoms problems of the bank with over 80 80 branches nationwideOperation DivisionFront Teller, STB Apapa 2 branch office, Lagos• Cash receipt and payment of customers• Local Money transfer transactions• Clearing Cheque receipt: registration and processing• Call over of previous day’s transactionsSUPPORT SERVICES GROUPSupport Control Officer• Processing of expenses incurred for the bank for compliance purposes with the bank’s policies and procedures• Quality Assurance and Standardization of all goods and services acquired by the bank nationwide.• Market Survey of goods and services utilized by the bank for expense processingTransport Officer• Database Management of all vehicles procured by the bank• Including supervision of vehicles, purchases, repairs and maintenance nationwide• Periodic Market Survey of all vehicles; and price vetting of all purchases, repairs and maintenance of vehicles employed by the bank Show less

• 

  B & q plc

  May 2004 - Oct 2004

  Customer advisor

  Established Customer friendly environment to increase sales, build trust, team bonding. Received the "Star Staff of the Week" for more than 8 times in the Customer Service Division of the Company.• Sales of warehouse goods and services• Products enquiry and advice to customers• Regular familiarization with various goods and services prices’ update and location.• Friendly and superior service delivery• Aborted several pilfering attempts and passed all mystery shopping test with excellent results• Documentation of Incidence and Inventory updating Show less

• 

  Rich atlantic international

  Dec 2004 - Sept 2012

  Head of operations

  Established from the scratch, an operational system customised to company's aim and objectives hence resulted in continuous effectiveness and efficiency in the company. *Recruitment and Human Capacity development *Setting up of a workable organisational structure *Establishment of an effective customer centred workforce (internal and external) *Market Survey, strong negotiation skill implementation with both suppliers and customers *Establishment of a friendly and strength identifier atmosphere *Resolution of operational challenges, target setting, monitoring and evaluation Show less

• 

  Wpd limited

  May 2008 - Jun 2008

  Image consultant

  Identified challenges, lapses and loopholes of the existing system and rebranding of the company. Proffered solutions that addressed the issues affecting the overall efficiency, effectiveness and performance of the staff. Improved management-staff relationship hence delivering excellence and profitability through team synergy. This increased the total revenue by 50% and jump started their clients referral by 75%.*Identified and proffered solutions to the challenges hindering excellent service delivery, team work, image and profitability*Organised training sections addressing these issues directly and indirectly (orientation and re-orientation) Show less

• 

  Deluxe childbirth services

  Nov 2014 - Mar 2015

  Business manager

  Trained staff to imbibe best class practices in customer relationship and satisfaction, resource optimisation, business development and higher return on investment. Also, introduced corporate governance social responsibility hence increased product awareness and customer loyalty.*Supervision of day-to-day running operation of the company*Business transformation, development, analysis and review*Implementation of improved process management*Increased customer satisfaction, feedback and input to excellence*Fostered increased team and individual performances Show less

• 

  Sales energy consulting llc

  Apr 2015 - Dec 2019

  Management consultant

  Employed synergy and strategic collaborative approached in delivering team based and customer centred workforce per excellence (up to 80% in most cases) for solution driven profitability in Corporate Governance (SME- Subject Matter Expert) *Managed tailored/ customised recruitment *Periodic training of personnel and mystery shoppers for best class practices *Identification of salient system/ management challenges and provision of solutions *Review and Improvement of existing company's processes, metrics geared to better ROI *Corporate Governance Management and Advisory *Review of business, customers and competitors analyses (proactive and curatively) *Managing drive for value, customer satisfaction and loyalty and profit centred environment Show less

• 

  Amazon web sersevices - aws re/start training programme

  Sept 2021 - Jul 2022

  Aws re/start graduate

  • Used AWS Budgets to set custom budgets to track costs and resources usage. Set up alerts via SNS to notify exceeded budget and resources usage threshold.• Used AWS Identity and Access Management (IAM) to implement the principle of least privileges and set up Multi-Factor Authentication (MFA)• Used Amazon Simple Storage Service (S3) to host a static website where individual web pages included static contents. • Used Amazon’s Virtual Private Cloud (Amazon VPC) service to launch and situate AWS resources with best-in-class principles for an effective well architected framework • Hosted several web applications (e.g. a PHP-MySQL demo app) on Amazon’s Elastic Compute Cloud (EC2) service for elasticity and scalability.• Used CloudFront and Route 53 for higher performance, availability and low latency experience• Created an SSL certificate with AWS Certificate Manager; a more secured connection to ones applications Show less

• 

  Amazon web services or amazon partners

  Aug 2022 - Dec 2022

  Solutions/ cloud architect

  • Effective Infrastructural Architecture• Implementation of Amazon Macie and SSH for protection of sensitive data and more secured connectiviity• Implementation of Amazon GuardDuty, Inspector and WAF to monitor, prevent and mitigate DDOS and other attacks• Cost Optimization via the use of Amazon Trusted Advisor Service• Introduction of Transit Gateway and VPC Peering to reduce data transfer cost• Use of Storage Gateway and Data Sync Services for optimal Hybrid environment performance and effective Data migration of both Structured and Semi-Structured Data• Introduction of Elastic Container Services/ Docker Containers for optimal Effective Resources Management• Use of Elastic Beanstalk Services, Code Pipeline for easy and fast Customers' Application deployment• Implementation of Amazon Serverless Services such as Lambda, Fargate, Dynamo DB and Aurora for cost reduction at optimal services• Decoupling of Monolithic Applications via the use of Simple Queue Service (SQS)• Advisory/ Consulting Services to Customers on best Architecture to implement Show less

• 

  Sufenia souvenirs

  Sept 2023 - now

  Chief service officer

  Provide quality and unique gift items for events, schools and the entertainment industry with premium service, touch of class and affordability