Experience

• 

  Dsa, inc.

  Apr 1999 - Jan 2003

  Network administrator / controller / human resources manager/executive assistant

  Network administration: migration from a peer-to-peer network to a server-based network complete with RAID configuration, switch and backup plan, maintenance of all computers and office equipment, setup of eight new computers and troubleshooting of old computers by replacement of drives and software. Administrative duties: to manage all transportation for personnel and materials for several Trade shows every year. This included making airfare and ground transportation arrangements as well as lodging needs for personnel, logistical ground transportation arrangements for materials to the show’s venue, arranging all paperwork and fees to be paid in advance and liaising with on-site union employees to ensure setup of booth according to plan. Controller responsibilities included: Managed Accounts Receivable and Payable, research for credit approvals, deposits, daily cash flow operations, monthly reconciliations, quarterly tax preparation, one-off state tax returns for trades show sales, short-term investments, research, and liaison with vendors and customers to resolve late payments. HR responsibilities included: processing payroll, Direct Deposits, research and establishment of health and dental insurance, managed the company 401k and yearly profit-sharing distributions and finally, resolving employee disputes. Other duties included maintaining Acquisition and Disposition records for all firearms bought and sold and filing bi-weekly Excise tax reports, quarterly Excise reports for ATF as well as yearly manufacturing reports for the Treasury Department and finally preparing all monthly cash flow statements to provide to the tax accountant for year-end and closing of books. Assisted in the appropriate paperwork and permits required to import & export firearms and accessories from other countries. Show less

• 

  Northern illinois medical center

  Feb 2003 - Apr 2006

  Software installs and updates, hardware upgrades and repairs, printer maintenance and repair, user training and vendor support for hardware replacement. Utilized SMS software and Ghost software to build new desktops and laptops with approved image for replacement of old devices in accordance with established procedures. Setup of VPN access. Updated DHCP and Active Directory in a WAN/LAN environment. Troubleshot telephone line and network problems by tracing lines back to the switch/patch panel for replacement. Implemented and maintained a controlled area with limited access for new incoming inventory. Reviewed new software and created end-user manuals and installation documentation. Tracked all incoming deliveries and supplies then routed to the appropriate team for installation. Show less

  • Desktop Support

    Jan 2005 - Apr 2006

  • Help Desk Analyst

    Feb 2003 - Jan 2005
• 

  Follett

  Mar 2008 - now

  Technical support specialist